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- Tasks: Engage with residents to capture their voices and improve housing services.
- Company: Join a dynamic housing organisation focused on community engagement.
- Benefits: Gain valuable experience, develop communication skills, and make a real difference.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Be the voice for tenants and help shape housing services that matter.
- Qualifications: Experience in resident engagement or housing services is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We're recruiting a proactive and passionate Resident Engagement Officer to support the delivery of a strong, meaningful and compliant resident engagement framework across Housing Services. This role plays a key part in ensuring the organisation meets the requirements of the Regulator of Social Housing, particularly the Transparency, Influence and Accountability Standard. The successful candidate will help capture the tenant voice, demonstrate the impact of engagement activity and ensure feedback directly informs service improvement and decision-making.
The Role
- Support the Housing Team in meeting and evidencing compliance with the Regulator of Social Housing Standards, particularly the Transparency, Influence and Accountability Standard.
- Assist in delivering the Resident Engagement offer, ensuring tenant voice is captured and recorded at events, forums and engagement activities.
- Support Tenant Forums, Focus Groups and other engagement groups by preparing agendas, distributing papers and responding to queries.
- Work with Service Managers and Team Leaders to develop annual engagement plans and maintain regular contact with tenant groups.
- Actively attend resident meetings, community events and forums to encourage participation and build positive relationships.
- Gather, analyse and interpret tenant insight to inform service improvements, strategy and policy development.
- Follow up survey responses where necessary to gain deeper insight into tenant concerns.
- Record engagement activities, outcomes and impact to support the production of Impact Reports and evidence-based recommendations.
- Communicate clearly with tenants to demonstrate how their feedback has influenced service delivery.
- Work closely with the Communications Team to produce newsletters, annual reports, leaflets, website updates and social media content.
- Maintain and update engagement information across digital platforms and communication channels.
- Act as a specialist adviser on resident engagement matters to colleagues.
- Support the daily management of the tenant satisfaction framework, ensuring feedback is collected at key touchpoints and actioned appropriately.
- Work with the Complaints Officer to support compliance within the complaints service, including acknowledging and monitoring responses within statutory timescales.
- Build effective relationships with internal departments and external partners to ensure tenant feedback informs service improvements.
- Demonstrate awareness of the diverse needs of the tenant base and promote inclusive engagement approaches.
Key Requirements
- Experience working within resident engagement, tenant participation or housing services.
- Strong understanding of the Regulator of Social Housing consumer standards, particularly Transparency, Influence and Accountability.
- Experience supporting tenant forums, focus groups or community engagement activities.
- Strong communication skills, both written and verbal.
- Experience producing engagement reports, newsletters or communications materials.
- Ability to gather and analyse tenant feedback to inform service improvement.
- Experience working collaboratively across departments.
- Good organisational skills with the ability to manage multiple priorities.
- Understanding of complaints processes within housing services.
- Commitment to equality, diversity and inclusive engagement.
- Driving License and access to a vehicle.
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
Resident Engagement Officer in Colchester employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Engagement Officer in Colchester
✨Tip Number 1
Get to know the company and its values before your interview. This shows you're genuinely interested and helps you tailor your responses to align with their mission, especially around resident engagement.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with tenants and teams, being clear and confident in your speech will make a great impression.
✨Tip Number 3
Be ready to share examples of how you've successfully engaged with residents or improved services in the past. Real-life stories can really highlight your experience and passion for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Resident Engagement Officer in Colchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for resident engagement shine through! We want to see that you genuinely care about making a difference in the community and supporting tenants.
Tailor Your Experience: Make sure to highlight your relevant experience in resident engagement or housing services. We’re looking for specific examples of how you've supported tenant forums or community activities, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clear communication, so make sure your writing is easy to read and gets straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Carrington West
✨Know Your Regulations
Familiarise yourself with the Regulator of Social Housing standards, especially the Transparency, Influence and Accountability Standard. Being able to discuss these regulations confidently will show that you understand the framework within which the organisation operates.
✨Showcase Your Engagement Experience
Prepare specific examples from your past roles where you've successfully supported tenant forums or community engagement activities. Highlight how your actions led to tangible improvements in service delivery or tenant satisfaction.
✨Communicate Clearly
Practice articulating how tenant feedback can influence service improvements. Be ready to discuss how you would communicate this impact to tenants, as clear communication is key in this role.
✨Demonstrate Inclusivity
Be prepared to discuss your approach to promoting inclusive engagement. Share examples of how you've worked with diverse tenant groups and ensured that all voices are heard, reflecting your commitment to equality and diversity.