At a Glance
- Tasks: Manage tenancies, resolve issues, and support residents in a dynamic housing environment.
- Company: Join a busy Housing Management service with a focus on community support.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Full-time office-based training followed by flexible working arrangements.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in housing management and knowledge of tenancy legislation required.
The predicted salary is between 31500 - 38500 £ per year.
We are currently looking for an experienced Housing Officer to join a busy Housing Management service. The Housing Officer role will focus on tenancy management, estate management and resolving tenancy-related issues across a residential housing portfolio. The successful candidate will act as the main point of contact for tenants and leaseholders, managing a varied caseload covering ASB, tenancy breaches, estate inspections and tenancy sustainment.
The Housing Officer position requires the successful candidate to be office-based full-time during the initial training and induction period, before moving to a hybrid arrangement of 2-3 days per week in the office. It would suit someone with previous local authority or housing association experience who can hit the ground running.
The Role
- Managing a patch of tenancies and delivering a comprehensive housing management service.
- Acting as the main point of contact for tenants and leaseholders.
- Investigating and resolving anti-social behaviour, harassment, neighbour disputes and tenancy breaches.
- Managing succession, assignment and unauthorised occupation cases.
- Carrying out estate inspections and identifying health and safety, environmental and estate management issues.
- Working with internal departments and external agencies to resolve tenancy and estate-related matters.
- Conducting tenancy sign-ups and supporting new tenants to sustain their tenancies.
- Managing transfer and mutual exchange applications.
- Responding to resident enquiries and progressing cases in line with service standards.
Key Requirements
- Previous experience working as a Housing Officer, Tenancy Officer or Housing Management Officer.
- Experience managing anti-social behaviour and tenancy breach cases.
- Knowledge of housing management and landlord and tenant legislation.
- Knowledge of legislation and tools used to address anti-social behaviour.
- Experience carrying out estate inspections and tenancy management casework.
- Experience managing succession, assignment and unauthorised occupation cases.
- Experience working within a local authority, housing association or registered provider.
- Full UK Driving Licence and access to a vehicle.
If you are interested in this Housing Officer role and meet the criteria above, please click APPLY NOW and send us your CV.
Housing Officer in Colchester employer: Carrington West
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