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For Companies At a Glance
- Tasks: Manage properties, coordinate viewings, and ensure compliance with housing regulations.
- Company: Local authority in South London focused on community housing services.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in your community by maximising housing income and improving services.
- Qualifications: Detail-oriented with strong communication skills and a passion for community service.
- Other info: Office-based role with regular property visits and a chance to impact local housing.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a motivated and detail-focused Income Maximisation Officer to join the Housing Services team at a local authority in South London. This role is central to maximising income and ensuring the effective management and letting of the Council's residential and non-residential housing assets.
Responsibilities
- Manage empty properties through the voids and lettings process, including arranging viewings, completing tenancy sign-ups, and coordinating new tenant visits.
- Let non-residential units such as garages, sheds, parking bays, and cycle storage in line with agreed processes while maintaining accurate waiting lists and management information systems.
- Coordinate site access, monitor contractor performance, and ensure repairs and compliance requirements are met in collaboration with contractors, surveyors, security services, and internal teams.
- Respond to customer correspondence, complaints, Members' enquiries and statutory requests, and provide advice to residents on income maximisation and tenancy-related matters.
- Contribute to service improvement, delivery of key performance indicators and cost-effective working while ensuring compliance with housing legislation, Council policies, and equality duties.
The role is office-based with regular property visits and inspections.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
Income Maximisation Officer in City of London employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Maximisation Officer in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the local authority's housing services. Understand their challenges and successes, and think about how your skills can help them maximise income and improve service delivery. Show them you mean business!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing properties and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our site for any new roles that pop up – we’re always looking for passionate individuals like you!
We think you need these skills to ace Income Maximisation Officer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Maximisation Officer role. Highlight relevant experience in managing properties, coordinating with contractors, and any customer service skills that show you can handle enquiries and complaints effectively.
Showcase Your Attention to Detail: Since this role is all about detail, make sure to showcase your attention to detail in your application. Use specific examples from your past work where you’ve successfully managed processes or improved systems.
Be Clear and Concise: When writing your cover letter, be clear and concise. We want to see your passion for the role and how you can contribute to the Housing Services team, but keep it focused and to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Carrington West
✨Know Your Stuff
Make sure you understand the key responsibilities of the Income Maximisation Officer role. Familiarise yourself with the voids and lettings process, as well as how to manage non-residential units. This will show your potential employer that you're serious about the position and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves responding to customer correspondence and complaints, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially when dealing with challenging situations or providing advice to residents.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues, particularly in a housing or customer service context. Be ready to discuss how you coordinated with different teams or contractors to ensure compliance and repairs were met, as this is crucial for the role.
✨Research the Council's Policies
Take some time to look into the local authority's housing legislation and policies. Understanding their approach to income maximisation and service improvement will not only impress your interviewers but also help you align your answers with their values and objectives.
