At a Glance
- Tasks: Engage with communities and manage customer enquiries during highway works.
- Company: Join a dynamic team focused on community engagement in the North West.
- Benefits: Competitive day rate, flexible freelance role, immediate start.
- Other info: Fast-paced environment with opportunities for immediate impact.
- Why this job: Make a real difference in your community while developing your communication skills.
- Qualifications: Experience in customer engagement and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
How do you keep communities informed and engaged while major highway works are taking place? If you enjoy stakeholder engagement, customer communication and working in fast-paced environments, this opportunity could be a great fit.
We're recruiting for a freelance Client & Public Liaison Officer to support a highways maintenance contract across the North West. This is an immediate start opportunity offering a competitive day rate on a month-to-month rolling contract.
As a Client & Public Liaison Officer, you'll manage customer enquiries, stakeholder communications and public engagement activity linked to planned and reactive highway works. The Client & Public Liaison Officer will work closely with operational teams to deliver clear, timely and customer-focused communications.
Key responsibilities:- Handling customer enquiries and complaints in line with KPIs
- Producing notices, emails and public communications
- Supporting engagement with councillors, parish councils and community groups
- Monitoring customer feedback and escalating issues where required
- Supporting reporting, KPI tracking and stakeholder updates
- Experience in customer engagement, communications or stakeholder-facing roles
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience handling customer complaints and escalations
- Highways, infrastructure or local authority experience
- CRM or customer case management system experience
- Communications or stakeholder management qualifications
We are looking at interviewing for this position immediately, so to be considered please click APPLY NOW or call Luke Clifford.
Client & Public Liaison Officer in Chester employer: Carrington West
As a Client & Public Liaison Officer in Chester, you will be part of a dynamic team dedicated to enhancing community engagement during vital highway works. Our company fosters a collaborative work culture that prioritises employee growth and offers competitive rates, ensuring that you are well-supported in your role while making a meaningful impact in the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Client & Public Liaison Officer in Chester
✨Tip Number 1
Get your networking game on! Reach out to people in the highways and public engagement sectors. Attend local events or join online forums where you can connect with potential employers or colleagues. You never know who might have a lead on that perfect Client & Public Liaison Officer role!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the role, be ready to explain why you're the best fit. Highlight your experience in customer engagement and how you handle complaints like a pro. We want to see your passion for keeping communities informed!
✨Tip Number 3
Stay proactive! If you see a company hiring for a Client & Public Liaison Officer, don’t wait for them to call you. Reach out directly through our website, express your interest, and show them you’re eager to jump in and make a difference in their community engagement efforts.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Remind them of your key skills and how they align with the role. It shows you’re genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client & Public Liaison Officer in Chester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client & Public Liaison Officer role. Highlight your experience in customer engagement and communications, as these are key to the job. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since strong written communication is a must, ensure your application is clear and concise. Use professional language but keep it friendly – we love a personable touch! Remember, this role is all about engaging with the public.
Highlight Relevant Experience:If you've worked in fast-paced environments or have experience in handling customer complaints, make sure to mention it! We’re keen on seeing how you’ve managed multiple priorities and resolved issues in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us quickly. Plus, it shows you’re tech-savvy and ready to engage with our digital platforms.
How to prepare for a job interview at Carrington West
✨Know Your Stakeholders
Before the interview, research the key stakeholders you might be engaging with in this role. Understand their interests and concerns regarding highway works. This will help you demonstrate your proactive approach to stakeholder engagement during the interview.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively handled customer enquiries and complaints in the past. Be ready to discuss specific situations where your communication skills made a difference. This is crucial for a Client & Public Liaison Officer role.
✨Demonstrate Your Multitasking Ability
Think of instances where you've successfully managed multiple priorities in a fast-paced environment. Share these experiences to show that you can handle the demands of the role while maintaining high standards of customer service.
✨Familiarise Yourself with KPIs
Understand what KPIs are relevant to the role and be prepared to discuss how you would track and report on them. Showing that you have a grasp of performance metrics will highlight your commitment to delivering clear and timely communications.
