We're recruiting an experienced and customer-focused Housing Officer to deliver a high-quality tenancy and estate management service. This role plays a vital part in ensuring residents live in safe, well-maintained homes while receiving the support they need to sustain their tenancies and thrive in their communities.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
You'll be joining a team committed to continuous improvement, with a focus on proactive tenancy management, resident engagement, and maintaining compliance with housing standards and regulations.
The Role
·Deliver an efficient and consistent housing management service across general needs properties, ensuring residents receive a positive and responsive experience.
·Act as the first point of contact for tenancy-related matters including rent arrears, tenancy breaches, ASB, and estate management issues.
·Carry out tenancy visits, audits, and estate inspections to maintain property standards, identify risks, and support compliance with health and safety legislation.
·Manage low and medium-level ASB cases, developing action plans and working closely with partner agencies to resolve issues.
·Work proactively to prevent tenancy fraud, abandonment, and illegal occupation through regular checks and investigations.
·Support residents to access appropriate services, signposting to welfare, safeguarding, or support agencies where necessary.
·Collaborate with the Asset Management and Repairs teams to ensure communal areas and estates are maintained to a high standard.
·Work closely with internal teams to ensure compliance with gas, fire, and electrical safety checks, and assist with decant processes where required.
·Engage with residents and communities to build strong relationships, encouraging feedback and involvement in improving services.
·Keep accurate case records and ensure all actions are completed in line with policy and procedures.
Key Requirements
·Proven experience in housing or tenancy management, preferably within a local authority or housing association.
·Strong understanding of housing legislation, tenancy management, and safeguarding practices. xgikmsk
·Excellent communication and interpersonal skills, with the ability to manage challenging situations empathetically and professionally.
·Strong organisational skills with the ability to prioritise workload and meet deadlines in ...
Housing Officer in Calcot employer: Carrington West
Join a leading rail and civil engineering contractor that values your expertise and offers a supportive work environment. With a strong focus on employee development, you will have the opportunity to be mentored into the CRE C designation while enjoying competitive benefits such as hybrid working, private healthcare, and generous annual leave. Located in Kent or London, this role provides a unique chance to work on impactful projects across the region, making it an excellent choice for those seeking meaningful and rewarding employment.
