At a Glance
- Tasks: Provide proactive housing advice and support to residents facing homelessness.
- Company: Join a supportive Local Authority team making a real difference.
- Benefits: Earn up to £30.00 per hour with hybrid working options.
- Other info: Immediate start available with potential for contract extension.
- Why this job: Make an impact in your community while developing valuable skills.
- Qualifications: Experience in housing options or triage roles, strong communication skills required.
The predicted salary is between 30 - 30 £ per hour.
We are currently recruiting for an experienced Housing Options Triage Officer to join a busy Housing Team within a Local Authority on a temporary basis. This role will play a key part in delivering proactive housing advice and homelessness prevention support to residents, ensuring services are delivered in line with current legislation and housing guidance.
You will initially be required to work full time in the office during training, with hybrid working available thereafter (3 days per week in the office).
What You Will Do as a Housing Options Triage Officer:
- Act as the first point of contact for all new housing enquiries into the service
- Conduct initial assessments to identify homelessness risks and housing needs
- Provide early intervention and prevention advice to households at risk of homelessness
- Manage triage casework and coordinate responses to housing-related queries via phone and email
- Deliver verbal and written advice on a wide range of housing matters, including homelessness, tenancy issues, domestic abuse, and housing options
- Support residents in accessing services that help them secure or sustain accommodation
- Work closely with colleagues and external partners to provide effective customer support
What You Will Need as a Housing Options Triage Officer:
- Recent experience working in a similar Housing Options, Homelessness, or Triage role
- Strong interpersonal and communication skills with a non-judgemental approach
- Ability to investigate cases thoroughly and make informed decisions
- Good understanding of housing legislation and homelessness prevention practices
- Full UK driving licence and access to a vehicle
What's on Offer:
- Competitive hourly rate up to £30.00 per hour (Umbrella)
- Hybrid working arrangements following initial training period
- Opportunity to work within a supportive Local Authority team
- Immediate start available
- Potential contract extension opportunities
If you are an experienced Housing professional looking for your next interim opportunity, please apply today or contact us for more information about this Housing Options Triage Officer role.
Housing Options Triage Officer in Braintree employer: Carrington West
Join a dedicated Local Authority team as a Housing Options Triage Officer in Braintree, where you will play a vital role in providing proactive housing advice and support to residents. Enjoy a competitive hourly rate, hybrid working arrangements after training, and the chance to make a meaningful impact in your community while benefiting from a supportive work culture that prioritises employee growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Triage Officer in Braintree
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you directly to a hiring manager.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and homelessness prevention practices. We recommend doing mock interviews with friends or using online resources to get comfortable with common questions.
✨Tip Number 3
When you apply, make sure to highlight your interpersonal skills and non-judgemental approach in your conversations. These qualities are key for a Housing Options Triage Officer, so let them shine through!
✨Tip Number 4
Don’t forget to check our website regularly for new job postings! We’re always updating our listings, and applying directly through us can give you an edge in the application process.
We think you need these skills to ace Housing Options Triage Officer in Braintree
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in housing options and triage roles. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping residents and how your background makes you a perfect fit for the Housing Options Triage Officer role. Keep it engaging and personal.
Showcase Your Communication Skills:Since this role involves a lot of interaction with residents and colleagues, make sure to demonstrate your strong communication skills in your application. We love seeing examples of how you've effectively communicated in past roles!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s quick and easy, and we’ll get your application into the right hands faster!
How to prepare for a job interview at Carrington West
✨Know Your Housing Legislation
Make sure you brush up on the latest housing legislation and homelessness prevention practices. Being able to discuss relevant laws and how they apply to real-life situations will show that you're not just knowledgeable but also passionate about helping residents.
✨Demonstrate Your Interpersonal Skills
As a Housing Options Triage Officer, strong communication is key. Prepare examples of how you've effectively communicated with clients or colleagues in the past. Think about times when you’ve had to handle sensitive situations with empathy and professionalism.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Practice how you would assess a hypothetical case of homelessness or respond to a housing-related query. This will help you think on your feet during the interview.
✨Show Your Team Spirit
Collaboration is crucial in this role, so be ready to talk about your experience working with teams or external partners. Highlight any successful projects or initiatives where teamwork made a difference, as this will show you’re a great fit for their supportive Local Authority team.
