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- Tasks: Support tenants with complaints, ensuring they feel heard and respected.
- Company: Local authority in Essex focused on housing improvement.
- Benefits: Hybrid work model, travel opportunities, and a chance to make a difference.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Build strong relationships and help vulnerable residents resolve their issues.
- Qualifications: Valid driving licence and access to a vehicle required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a Tenant Resolutions Coordinator to join a local authority in Essex, supporting their Housing Improvement Team. As a Tenant Resolutions Coordinator, you will act as a dedicated point of contact for residents with active complaints, many of whom may be vulnerable. The role will involve regular travel across the borough, including home visits, to better understand concerns, provide updates, and build strong, empathetic relationships. You will also work closely with internal teams and external contractors to ensure issues are progressed and resolved efficiently.
Responsibilities
- Support tenants through the complaints process, ensuring they feel heard, respected, and fully informed throughout.
- Travel across the borough, including home visits, to understand concerns, provide updates, and build strong relationships.
- Work closely with internal teams and external contractors to ensure issues are progressed and resolved efficiently.
- Manage complaints in line with the Housing Ombudsman’s Complaint Handling Code, ensuring transparency, fairness, and accountability.
- Monitor deadlines, track actions, identify risks and contribute to service improvements.
Requirements
- Hybrid role requiring a minimum of three days onsite and regular travel across the borough.
- Valid full driving licence and access to a vehicle.
Tenant Resolution Co-ordinator in Basildon employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Resolution Co-ordinator in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in tenant support or local authorities. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenant support and complaint resolution. We suggest role-playing with a friend to build your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share real-life examples of how you've handled difficult situations or resolved conflicts, as this will resonate well with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Tenant Resolution Co-ordinator in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenant Resolutions Coordinator role. Highlight your experience in handling complaints and working with vulnerable residents, as this will show us you understand the importance of empathy in this position.
Showcase Your Communication Skills: In your written application, emphasise your ability to communicate clearly and effectively. We want to see how you can keep tenants informed and engaged throughout the complaints process, so share examples of how you've done this in the past.
Demonstrate Your Problem-Solving Abilities: We’re looking for someone who can think on their feet! Use your application to illustrate how you've successfully resolved issues in previous roles. This will help us see that you can manage complaints efficiently and contribute to service improvements.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen and ready to join our team!
How to prepare for a job interview at Carrington West
✨Know Your Stuff
Make sure you understand the role of a Tenant Resolutions Coordinator inside out. Familiarise yourself with the Housing Ombudsman’s Complaint Handling Code and be ready to discuss how you would apply it in real-life scenarios. This shows you’re not just interested in the job, but that you’re prepared for it.
✨Empathy is Key
Since you'll be dealing with vulnerable residents, it’s crucial to demonstrate your empathetic side. Think of examples from your past where you've successfully handled sensitive situations. Be ready to share these stories during the interview to show you can build strong relationships with tenants.
✨Show Your Organisational Skills
The role involves managing complaints and tracking actions, so come prepared to discuss how you stay organised. You might want to mention any tools or methods you use to monitor deadlines and manage multiple tasks efficiently. This will highlight your ability to handle the demands of the job.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team and the challenges they face. This not only shows your interest in the position but also gives you a chance to assess if the role is the right fit for you. Questions about their current processes or how they measure success can spark a great conversation.