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- Tasks: Provide IT support and troubleshooting for a professional services firm.
- Company: Join a leading Professional Services Firm in the heart of London.
- Benefits: Enjoy part remote work, competitive salary, and opportunities for career progression.
- Why this job: Work in a dynamic environment with a focus on professional growth and collaboration.
- Qualifications: Must have experience in Professional Services and strong skills in Microsoft technologies.
- Other info: Ideal for those with a Legal IT background; excellent communication skills are essential.
Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days the next).
You MUST have Professional Services experience, along with good IT Support experience with excellent troubleshooting skills within the Microsoft Technology Stack such as M365 / Office 365, Windows Azure, Active Directory, AV / Audio Visual and maybe even SharePoint.
Attitude is key here. You MUST have an excellent telephone manner, brilliant communication skills and have the ability to face off to Lawyers / Partners with no problems. Because of the Professional Services applications used in this company, they absolutely need you to have this background, along with having experience in an ITIL environment. More specifically, a Legal IT background would be preferred.
This role also has the chance to progress as they love to promote from within. This is a great opportunity and salary is dependent upon experience. Remote working/work at home options are available for this role.
Service Desk Analyst, Professional Services, Legal IT, Part Remote employer: Carrington Recruitment Solutions
Contact Detail:
Carrington Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst, Professional Services, Legal IT, Part Remote
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as M365, Windows Azure, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your experience in Professional Services, especially if you've worked in a legal environment. Be prepared to discuss how your background has equipped you to handle the unique challenges faced in this sector.
✨Tip Number 3
Practice your communication skills, particularly your telephone manner. Since you'll be interacting with Lawyers and Partners, demonstrating confidence and clarity in your communication will be crucial during any interviews.
✨Tip Number 4
Research the company culture and values of the firm you're applying to. Understanding their approach to IT support and client interaction can help you tailor your responses and show that you're a great fit for their team.
We think you need these skills to ace Service Desk Analyst, Professional Services, Legal IT, Part Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Professional Services and IT Support. Emphasise your troubleshooting skills within the Microsoft Technology Stack, including M365, Azure, and Active Directory.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to interact with legal professionals. Mention specific examples of how you've successfully supported users in a Professional Services environment.
Highlight Relevant Experience: In your application, clearly outline any previous roles where you worked in an ITIL environment or had exposure to Legal IT. This will demonstrate your suitability for the position.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in this role.
How to prepare for a job interview at Carrington Recruitment Solutions
✨Showcase Your Professional Services Experience
Make sure to highlight your previous experience in professional services during the interview. Be prepared to discuss specific scenarios where you successfully supported users, especially in a legal environment, as this will demonstrate your understanding of the unique challenges faced in this sector.
✨Demonstrate Your Troubleshooting Skills
Prepare to discuss your troubleshooting process, particularly with Microsoft technologies like M365 and Azure. You might be asked to solve hypothetical problems, so practice articulating your thought process clearly and confidently.
✨Exhibit Excellent Communication Skills
Since you'll be interacting with lawyers and partners, it's crucial to convey your ideas clearly and professionally. Practice answering questions in a concise manner and ensure you maintain a polite and friendly tone throughout the interview.
✨Emphasise Your ITIL Knowledge
Familiarise yourself with ITIL principles and be ready to discuss how you've applied them in your previous roles. This will show that you understand the importance of service management and can contribute positively to their IT support processes.
