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- Tasks: Provide IT support and troubleshooting for Microsoft technologies in a professional services environment.
- Company: Join a leading Professional Services Firm based in the vibrant City of London.
- Benefits: Enjoy part remote work, competitive salary, and opportunities for internal promotion.
- Why this job: Be part of a dynamic team where your communication skills shine and your contributions matter.
- Qualifications: Must have experience in Professional Services and strong IT support skills, especially with Microsoft products.
- Other info: On-call duty is just one weekend in seven, with great rewards for minimal work.
Service Desk Analyst, IT Support Engineer, ITIL, Professional Services, Microsoft Troubleshooting, London
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days the next). There is also on-call with this role which is 1 weekend in 7…but you are heavily rewarded for the little work involved. Trust us, it is a great deal.
You MUST have Professional Services experience, along with good IT Support experience with excellent troubleshooting skills within the Microsoft Technology Stack such as M365 / Office 365, Windows Azure, Active Directory and SharePoint.
Attitude is key here. You MUST have an excellent telephone manner, brilliant communication skills and have the ability to face off to Partners with no problems. Because of the Professional Services applications used in this company, they absolutely need you to have this background, along with having experience in an ITIL environment. More specifically, a Legal IT background would be preferred. Any AV (Audio Visual) experience would be preferable too.
This role also has the chance to progress as they love to promote from within.
This is a great opportunity and salary is dependent upon experience. Apply now for more details
Remote working/work at home options are available for this role.
Service Desk Analyst, IT Support, Professional Services, Part Remote employer: Carrington Recruitment Solutions
Contact Detail:
Carrington Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst, IT Support, Professional Services, Part Remote
✨Tip Number 1
Familiarise yourself with the specific Professional Services applications used in the legal sector. Understanding these tools will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your ITIL knowledge and be prepared to discuss how you've applied ITIL principles in previous roles. This will show that you can effectively manage IT services and align them with business needs.
✨Tip Number 3
Practice your communication skills, especially in a professional context. Since you'll be interacting with Partners, being able to articulate technical issues clearly and confidently is crucial.
✨Tip Number 4
If you have any experience with Audio Visual (AV) systems, make sure to highlight this in conversations. It could set you apart from other candidates and show your versatility in IT support.
We think you need these skills to ace Service Desk Analyst, IT Support, Professional Services, Part Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Professional Services and IT Support. Emphasise your troubleshooting skills with Microsoft technologies like M365, Azure, and Active Directory.
Craft a Strong Cover Letter: In your cover letter, showcase your communication skills and ability to work with partners. Mention any relevant experience in an ITIL environment and how it relates to the role.
Highlight Relevant Experience: If you have a background in Legal IT or AV experience, be sure to mention this prominently in your application. This will set you apart from other candidates.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Carrington Recruitment Solutions
✨Showcase Your Professional Services Experience
Make sure to highlight your previous experience in professional services during the interview. Be prepared to discuss specific scenarios where you successfully provided IT support, especially in a legal context, as this is highly valued by the company.
✨Demonstrate Your Troubleshooting Skills
Prepare to discuss your troubleshooting process, particularly with Microsoft technologies like M365, Azure, and Active Directory. You might be asked to solve a hypothetical problem on the spot, so practice articulating your thought process clearly.
✨Exhibit Excellent Communication Skills
Since you'll be interacting with partners, it's crucial to demonstrate your communication skills. Practice speaking clearly and confidently, and be ready to provide examples of how you've effectively communicated complex IT issues to non-technical stakeholders.
✨Prepare for On-Call Scenarios
Understand the on-call aspect of the role and be ready to discuss how you would handle urgent issues outside of regular hours. Showing that you are proactive and can manage stress will impress the interviewers.
