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For Companies At a Glance
- Tasks: Provide IT support and troubleshoot issues in a dynamic legal environment.
- Company: Professional Services Firm in the heart of London with a collaborative culture.
- Benefits: Part remote work, competitive salary, and opportunities for career progression.
- Why this job: Join a supportive team and make a real impact in the legal tech space.
- Qualifications: Experience in Professional Services and strong skills in Microsoft technologies.
- Other info: Great chance to grow your career with a firm that promotes from within.
Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days the next). There is also on-call with this role which is 1 weekend in 7, but you are heavily rewarded for the little work involved.
The following information provides an overview of the skills, qualities, and qualifications needed for this role:
- You MUST have Professional Services experience.
- Good IT Support experience with excellent troubleshooting skills within the Microsoft Technology Stack such as M365 / Office 365, Windows Azure, Active Directory and SharePoint.
- Excellent telephone manner and brilliant communication skills.
- Ability to face off to Partners with no problems.
- Experience in an ITIL environment.
- A Legal IT background would be preferred.
- Any AV (Audio Visual) experience would be preferable too.
This role also has the chance to progress as they love to promote from within. This is a great opportunity and salary is dependent upon experience. Remote working/work at home options are available for this role.
Service Desk Analyst, Legal IT, Law Firm, Microsoft Azure, Part Remote in London employer: Carrington Recruitment Solutions
Contact Detail:
Carrington Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst, Legal IT, Law Firm, Microsoft Azure, Part Remote in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal IT space and let them know you're on the hunt for a Service Desk Analyst role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills with Microsoft technologies like M365 and Azure. Be ready to showcase your experience in Professional Services and how you can handle tricky situations with Partners.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to demonstrate your excellent telephone manner and ability to explain complex IT issues in simple terms. This will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from motivated candidates like you. Plus, it gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Service Desk Analyst, Legal IT, Law Firm, Microsoft Azure, Part Remote in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Professional Services experience and IT Support skills. We want to see how your background aligns with the role, especially your troubleshooting expertise in Microsoft technologies like M365 and Azure.
Show Off Your Communication Skills: Since you'll be facing off to Partners, it's crucial to demonstrate your excellent telephone manner and communication skills. Use clear and concise language in your application to reflect this quality.
Highlight Relevant Experience: If you've got a Legal IT background or any AV experience, make sure to mention it! We love seeing candidates who can bring that extra edge to the team, so don’t hold back on showcasing your relevant experiences.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Carrington Recruitment Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft Technology Stack, especially M365, Azure, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Professional Services Experience
Since the role requires a background in Professional Services, prepare examples that highlight your experience in this area. Think about how you've interacted with clients or partners and be ready to explain how you can bring that expertise to the firm.
✨Communicate Like a Pro
With excellent communication being key, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your telephone manner and ensure you're comfortable discussing technical issues with non-technical stakeholders.
✨Emphasise Your ITIL Knowledge
Familiarise yourself with ITIL principles and be prepared to discuss how you've applied them in previous roles. This will demonstrate your understanding of best practices in IT service management, which is crucial for the position.
