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For Companies At a Glance
- Tasks: Engage with clients, manage relationships, and ensure satisfaction with our services.
- Company: Join a growing company focused on building strong client connections in the legal sector.
- Benefits: Enjoy travel opportunities, professional development, and a collaborative work environment.
- Why this job: Be part of a dynamic team, enhance your communication skills, and make a real impact.
- Qualifications: Proven experience in client management, strong negotiation skills, and effective communication abilities.
- Other info: Travel is essential; you'll also have opportunities to present at conferences.
The predicted salary is between 28800 - 43200 £ per year.
The Client Relationship Manager (CRM) is a new role due to company growth.
As the CRM you will work alongside our Business Development Team and engage with new, current, and long-term clients to build solid working relationships.
You will serve as the main point of contact to ensure our clients are satisfied with our services and will work collaboratively with the Private Client Department.
The CRM must be knowledgeable about all Estate Research Private Client services, highly organised, have an eye for detail & be able to confidentiality & professionally communicate with heads of department/decision makers.
Day to day tasks:
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Managing the relationships of approximately 200 – 3000 firms of solicitors; this will involve maintaining regular contact with the overall goal of raising the volumes of enquiries received by an average of 20% year on year.
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You must build, maintain, and strengthen the company’s relationship with yours clients
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You must ensure our clients are aware of what services are available to them, and should we introduce new services, or make improvements to our existing services that our clients are suitably informed.
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It is an expressed expectation that there should be no longer than 12 weeks between contact with your clients
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You will assist the Business Development Team to identify new business within and outside of your caseload by ensuring you keep yourself aware and informed of new developments, new businesses, or changes within the industry. This could be achieved through, but not limited to, ensuring you are enrolled to receive the relevant industry newsletters
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All activity must be logged on Salesforce for reporting purposes and the data be maintained to ensure it is the most up to date and current data possible
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You will attend meetings with the Business Development Team and Head of Private Client to discuss progress, assess the current position, and be part of the business development strategic planning.
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All strategic planning will be documented and be part on your ongoing KPIs
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You must learn and understand the needs of our clients
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You must be able to build respectful, meaningful & professional relationships within the Private Client department to ensure they understand your role and are then equip to best support you should you have to resolve issues or challenges.
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You will work with the Account Managers, Lead Generators, Data Managers on a daily basis to ensure you are delivering an excellent service at all times.
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Complete satisfaction surveys, collate data and report on data obtained, additionally providing advice on solutions where possible.
Other:
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Travel is a necessary part of this role
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We will look to develop you to be able to give talks to clients, online, in-person and at conferences.
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To undertake any other duties as and when required including adhoc jobs for the MD, Heads of Department or HR
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Observe and comply with our company policies & procedures always.
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Proven experience in a similar role
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Strong negotiation skills – ability to negotiate confidently & professionally
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Team building & collaborative working skills – able to work with others to develop a strategic solution to issues/challenges. Able to build respectful, meaningful & professional relationships with clients & colleagues.
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Effective communication and presentation skills, with the ability to explain complex concepts to non-technical stakeholders.
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Attention to detail and ability to manage multiple projects simultaneously.
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Genealogy experience and/or experience working with the legal profession is desirable though not essential
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Experience using CRM systems or business intelligence tools and Salesforce
Client Relationship Manager, Office Based with Travel, Wigan, Greater Manchester employer: Carrington Recruitment Solutions Ltd
Contact Detail:
Carrington Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager, Office Based with Travel, Wigan, Greater Manchester
✨Tip Number 1
Familiarize yourself with the estate research and private client services we offer. Understanding our services inside and out will help you engage effectively with clients and demonstrate your expertise during conversations.
✨Tip Number 2
Network within the legal profession and related industries. Attend industry events, webinars, or local meetups to connect with potential clients and gain insights into their needs and challenges.
✨Tip Number 3
Stay updated on industry trends and changes by subscribing to relevant newsletters and publications. This knowledge will not only help you in discussions with clients but also position you as a trusted advisor.
✨Tip Number 4
Practice your communication and presentation skills. Being able to explain complex concepts clearly and confidently is crucial for building strong relationships with clients and colleagues alike.
We think you need these skills to ace Client Relationship Manager, Office Based with Travel, Wigan, Greater Manchester
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Relationship Manager position. Make sure you understand the key responsibilities and required skills, such as relationship management, communication, and attention to detail.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the job requirements. Emphasize your previous roles in client management, negotiation skills, and any experience with CRM systems or the legal profession.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed client relationships in the past and how you can contribute to the company's growth.
Highlight Your Communication Skills: Since effective communication is crucial for this role, make sure to provide examples in your application that demonstrate your ability to communicate complex concepts clearly and build professional relationships.
How to prepare for a job interview at Carrington Recruitment Solutions Ltd
✨Know Your Clients
Before the interview, research the types of clients the company works with. Understanding their needs and how the company serves them will help you demonstrate your ability to build strong relationships.
✨Showcase Your Communication Skills
Prepare examples that highlight your effective communication and presentation skills. Be ready to explain complex concepts in a simple way, as this is crucial for working with non-technical stakeholders.
✨Demonstrate Organizational Skills
Since the role requires managing relationships with a large number of clients, be prepared to discuss how you stay organized and manage multiple projects simultaneously. Share specific tools or methods you use to keep track of client interactions.
✨Highlight Team Collaboration
Emphasize your experience working collaboratively with teams. Provide examples of how you've successfully worked with others to develop strategic solutions to challenges, showcasing your team-building skills.
