At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot issues in a law firm environment.
- Company: Reputable law firm in the City of London with a part-remote work model.
- Benefits: Generous compensation for on-call duties and flexible working arrangements.
- Other info: Opportunity for career growth in a high-pressure, rewarding environment.
- Why this job: Join a dynamic team and enhance your IT skills in a professional services setting.
- Qualifications: 2+ years of IT support experience, strong troubleshooting skills, and customer-focused attitude.
The predicted salary is between 35000 - 45000 £ per year.
IT Escalation Analyst / 2nd Line Support Analyst / Desktop Support Analyst required to work for a Law Firm in the City of London. This is a part-remote role where it is one week in the office and one week off. There is also an on-call policy tied to this role, with generous compensation.
The ideal candidate will have at least two years’ IT service desk or IT support experience within a law firm or similar professional services environment, strong troubleshooting skills across desktop hardware, laptops, Microsoft Office, Windows 11 and legal-sector applications, and the confidence to act as an escalation point for first-line support. You should be highly customer-focused, calm under pressure, proactive in managing issues through to resolution, and comfortable providing audio/video conferencing and onsite event support.
- Excellent troubleshooting skills, with demonstrable knowledge of desktop hardware and laptops
- A minimum of 2 years' IT service desk/IT support experience within a law firm
- Experience of core Microsoft Office products – Word, Excel, PowerPoint and Outlook
- A thorough understanding of legal software and technologies
- Audio/Video conference knowledge desirable
- Experience with ServiceNow desirable
- ITIL Foundation qualification desirable, or equivalent experience
- Customer-focused with a flexible attitude
- Excellent communication skills
- Good understanding of a high pressured, professional services environment
- Able to work under pressure and to tight deadlines
- Ability to own tasks through to completion
- Logical and calm, able to inspire confidence and credibility
- High discretion and confidentiality
This is a great opportunity and salary is dependent upon experience. Apply now for more details…
Contact Details:
Carrington Recruitment Solutions Ltd Recruitment Team
