Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support in person, over the phone, and online.
- Company: Join Somerset Council and make a difference in your community.
- Benefits: Earn £17.82 per hour with flexible working options and valuable experience.
- Why this job: Be the first point of contact for residents and help them navigate essential services.
- Qualifications: Strong communication skills and a passion for helping others are key.
- Other info: Enjoy a dynamic role with opportunities to learn and grow in a supportive environment.
The predicted salary is between 13 - 17 £ per hour.
This Customer Service role combines face to face customer contact with telephony and online digital support. The Customer Service team provide first point of contact for residents of Somerset wishing to contact Somerset Council. Customer Service Officers are required to effortlessly provide quality advice, guidance and support to every customer with an increased digital focus towards helping customers self serve using online solutions.
This is an office based position based in Yeovil supporting customers who choose to visit our offices or contact us by telephone for help. Office working will be at our office at Brympton Way and Customer Service point (CSP) inside Yeovil Library.
37 hrs per week, Monday to Friday. Our telephone lines are open 8.30 – 5pm, so working patterns will be within these hours. This is a temporary contract for approx. 12 weeks. This is a busy and highly rewarding role, handling high volume customer enquiries.
You will be providing ‘Front door’ support, meaning you will be the first point of contact for customers needing advice and assistance about any service provided by Somerset Council including Council Tax, Waste, Benefits, Highways, Transport, Planning, Licensing Adult Social Care, Children’s Services, and more.
Qualifications:- Excellent customer service skills including listening, empathy, understanding and kindness
- Excellent all round communication skills including strong interpersonal skills for face to face interaction and telephony
- Confidence, resilience and professionalism to handle high volume, sensitive and sometimes emotive interactions
- Good computer skills, confidence to learn new systems and use multiple technologies
- Enthusiasm to learn about our services, a positive and calm way of working and a problem solving mindset
Office day working will combine working at Brympton Way Council Office and at Yeovil Library where we have our Customer Service point. Applicants will be required to work at both locations so will need to be able to travel. Parking is available at both sites.
OR19440 – Customer Service Officer in Yeovil employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OR19440 – Customer Service Officer in Yeovil
✨Tip Number 1
Get to know the company! Research Somerset Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Officer. This will boost your confidence and prepare you for those high-volume, sensitive interactions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the work culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace OR19440 – Customer Service Officer in Yeovil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and experience. We want to see how you’ve handled high-volume enquiries and provided support in previous roles. Don’t forget to mention any digital tools you’ve used!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our team. Keep it friendly and professional, just like the role requires.
Showcase Your Communication Skills: Since this role involves face-to-face and telephony interactions, make sure your application reflects your strong communication skills. We love candidates who can convey empathy and understanding in their writing!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle various customer scenarios, especially those that might be sensitive or emotive. Think about examples from your past experiences where you demonstrated empathy and problem-solving.
✨Familiarise Yourself with Somerset Council Services
Take some time to research the services provided by Somerset Council. Understanding areas like Council Tax, Waste, and Benefits will help you answer questions more confidently and show your enthusiasm for the role. It’ll also help you think of ways to assist customers effectively.
✨Practice Your Communication Skills
Since this role involves face-to-face interaction and telephony, practice your communication skills. You could do mock interviews with friends or family, focusing on clear and concise responses. Remember, showing confidence and professionalism is key!
✨Prepare Questions for Your Interviewers
Have a few thoughtful questions ready to ask your interviewers. This shows your interest in the role and helps you gauge if the position is right for you. You might ask about the team dynamics or how they measure success in customer service.