RQ1750575 – Schemes Manager (Estates) in Woolwich

£26.89 an hour (PAYE)

Royal Borough of Greenwich Job Description

Department: Transport

Postholder Section: Parking Services

Post Designation: Schemes Manager – Estates

Number of direct reports: Up to three

Purpose of Job

To support the Parking Design and Improvement Manager and Head of Parking in securing continuous development, improvement, efficiency, and success of the department with focus on Housing Estate parking issues. To support through effective leadership, budget management, strategic direction, planning, management, and governance. Leading the delivery, to time and budget, of parking projects – identifying and managing funding streams, governance arrangements, and complex inter‑dependent project plans. Working with internal and external partners in particular the parking design contractor and relevant consultants. Interpreting and assessing progress made against an evolving programme or improvements. Reporting the progress made against the service projects, the design of new projects ensuring that projects are successfully closed on time and evaluating the success of projects.

This role has direct line management responsibility for a team of approximately 5 – 6 staff, including Senior Parking Assistants and Parking Assistants. The post holder will be responsible for providing day‑to‑day leadership, supervision, and support, ensuring effective performance management, staff development, and adherence to organisational policies and procedures. The role reports directly to the Parking Design and Improvement Manager and Head of Parking and contributes to the efficient delivery of parking operations across Royal Borough of Greenwich estates.

Main Duties

• To be responsible for all duties relating to the day‑to‑day operation of Parking Design Service, including administration and management of the boroughs housing estate parking controls including Permits, Suspensions, Dispensations, Paid for Parking services.
• To be responsible for income reconciliation across all business lines and all types.
• Provide financial estimates and statistics for annual capital and revenue budgets and detailed costs for specific projects of work / claims for payment.
• Operate within the financial limits and budgetary arrangements of the Directorate.
• To report promptly and advise on changing budget needs to the Manager.
• Ensure the baseline financial performance is established and communicated before the commencement of the project and that the systems processes are in place to measure the impact of the project against the initial position.
• To lead on and investigate complex complaints, FOI’s, EIR’s, Elected Member, Member of Parliament enquiries and other formal enquiries, ensuring these are recorded, logged and responded to in a timely manner.
• Prepare briefs for professional services for the appointment of consultants / contractors and assist in preparing associated agreements as required.
• Take personal day to day responsibility for the delivery of services, the design, control and completion of projects and the achievement of professional standards within own area of work whether work is undertaken by self, own staff or sub‑contractors.
• To ensure that in executing contracts / agreements (or parts thereof) all specifications are met (unless otherwise agreed formally with the specifier) and that levels of performance, quality targets, budgetary targets constraints and any other objectives as may be agreed with the specifier or the manager or as necessary in meeting statutory requirements are achieved.
• To be aware of current and proposed items of off street parking design and housing legislation, trends, engineering, developments etc; which may impact on the work of the group and advise the manager accordingly.
• To participate in any best value exercise as required.
• To lead in compiling regular progress reports and identifying and managing project risk/issues.
• To collaborate with stakeholders to develop solutions in response to issues/risks and to manage and control project changes in line with established protocols.
• Work with service managers to develop Project Initiation Documents using the councils chosen format.
• Facilitate agreement and approval of project scope, goals, deliverables, and quality plans.
• Define project tasks and resource requirements.
• Design and develop service project plans, identifying potential timescales for delivery potential costs, revenue generate, resource requirements.
• Maintain both computerised and manual files and records accurately and assist in the collection, compilation and analysis of statistical data as required.
• Carry out site visits and inspections to monitor and assess progress of schemes.
• Liaise with members of the public, other Council staff, outside organisations etc., as required.
• To prioritise and manage own workload and tasks in response to changing demands from management.
• Manage workstreams, delegate workloads to team and monitor output and carry out quality checks.
• To implement internal and external audit recommendations and check compliance as part of audit preparation.
• To be responsible for investigating possible instances of fraud, gathering and comparing complex data sets, compiling briefing reports and then presenting to the relevant team manager.
• Mentor new team members, including educating on system use and functionality and demonstrating processes and procedures.
• To prepare weekly/monthly reports using a range of systems, including large data extracts from PCN and Permit systems into CSV or Excel formats and perform detailed analysis on payment, reconciliation, fraud and service trends.
• To report concerns and variances to management.
• Where necessary for the job role or helpful for your development, you may be asked to take part in training courses funded through the Council’s Apprenticeship Levy.
• You should also have a personal development plan and take responsibility for your own learning.
• To undertake all duties with due regard to the provisions of health and safety regulations and legislation, Data Protection/GDPR, the Council’s Equal Opportunities and Customer Care policies.
• To perform all duties in line with Council’s staff values showing commitment to improving residents’ lives and opportunities, demonstrating respect and fairness, taking ownership, working towards doing things better and working together across the council.
• To ensure that appropriate levels of emergency planning and business continuity management preparedness are in place for the service, and that the team are appropriately briefed on their roles in an emergency.
• To be responsible for undertaking employee investigations, hearings and appeals in line with the RBG policies and procedures.
• The post holder may be required to undertake alternative, additional or ancillary duties from time to time or transfer to another service department within the Council as the Council may reasonably direct to meet service user demand in the event of a crisis or emergency.