At a Glance
- Tasks: Help collect income for the Council while supporting residents with their financial needs.
- Company: Walsall Council, dedicated to serving the community with a customer-focused approach.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on improving processes and delivering excellent service.
- Why this job: Make a real difference in your community by helping residents manage their finances.
- Qualifications: Experience in debt recovery or financial administration, strong communication skills required.
The predicted salary is between 24000 - 28000 € per year.
To provide an efficient and effective income collection service, ensuring the timely recovery of monies owed to the Council while delivering a customer-focused approach that supports residents in managing their financial obligations.
Key Responsibilities
- Maximise Council income by undertaking debt recovery activities in line with policies and procedures, including telephone, email, letter contact and referral to external collection agencies where appropriate.
- Assess debtor circumstances and support customers by agreeing suitable payment arrangements and signposting to relevant advice or support services.
- Maintain accurate and timely case records, updating systems with actions, outcomes, and key dates to ensure effective monitoring of arrears.
- Review outstanding accounts regularly and prepare cases for escalation, including legal recovery action where required.
- Process and validate financial transactions including invoices, credit notes, and write-offs, ensuring compliance with financial regulations.
- Provide a high-quality customer service focused on preventing debt and resolving payment issues early.
- Support colleagues and senior officers with disputes, complaints, audits, and service improvements.
- Use financial and corporate systems to monitor, reconcile, and report on income and debt performance.
- Contribute to team objectives, training activities, and the development of improved processes and procedures.
- Manage workload effectively and adapt to changing priorities within the service.
Person Requirements
- Experience in debt recovery, credit control, or financial administration (preferably in a public sector environment).
- Strong customer service and communication skills, with the ability to handle sensitive financial conversations.
- Ability to assess financial situations and agree realistic repayment arrangements.
- Competent in using IT and financial systems to manage and record casework accurately.
- Good organisational skills with the ability to manage multiple cases and deadlines.
- Understanding of financial processes, compliance, and data confidentiality.
- Minimum GCSE Level 2 English and Maths (or equivalent experience).
- NVQ Level 3 in Business/Finance or equivalent experience desirable.
Income Collection Assistant – AR in Walsall employer: Carrington Blake Recruitment
Walsall Council is an excellent employer, offering a supportive work culture that prioritises employee development and community impact. As an Income Collection Assistant, you will benefit from a collaborative environment focused on delivering high-quality customer service while gaining valuable experience in financial administration within the public sector. With opportunities for training and career progression, Walsall Council is committed to fostering a workplace where employees can thrive and make a meaningful difference in the lives of residents.
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Collection Assistant – AR in Walsall
✨Tip Number 1
Network like a pro! Reach out to people in the finance sector, especially those who work in income collection or debt recovery. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt recovery and customer service. We recommend role-playing with a friend to get comfortable discussing your experience and how you handle sensitive financial conversations.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed debt recovery or improved processes in previous roles. This will help you stand out as someone who can contribute to the team objectives right from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Income Collection Assistant – AR in Walsall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Income Collection Assistant role. Highlight your experience in debt recovery and customer service, as these are key for us at StudySmarter. Show how your skills align with the job description!
Showcase Your Skills:Don’t just list your qualifications; demonstrate how you've used them in real situations. If you’ve handled sensitive financial conversations or managed multiple cases, share those stories! We love seeing practical examples.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and suitability for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the Income Collection Assistant position. Don’t miss out!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Income Collection Assistant role. Familiarise yourself with debt recovery processes and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experience that highlight your skills in debt recovery, financial administration, and customer service. Think about specific situations where you successfully managed sensitive financial conversations or resolved payment issues. This will demonstrate your capability to handle the role effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the challenges they face, or how success is measured in this role. This shows that you’re engaged and thinking about how you can contribute to their goals.
✨Be Yourself
While it’s important to be professional, don’t be afraid to let your personality shine through. The interviewers want to see if you’ll fit into their team culture. Be honest about your experiences and how you approach challenges, as this will help them get a sense of who you are beyond your qualifications.
