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- Tasks: Engage with tenants and landlords to improve housing standards and provide essential advice.
- Company: Join a dynamic council team dedicated to enhancing community living.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives by ensuring safe and secure homes.
- Qualifications: Degree-level qualification or relevant experience in housing and tenant engagement.
- Other info: Collaborative environment with a focus on community impact and service improvement.
The predicted salary is between 36000 - 60000 £ per year.
The Tenant and Landlord Engagement Officer plays a key role in improving housing standards within the private rented sector by acting as a central point of contact for tenants, landlords, and key stakeholders. The postholder will provide advice, lead engagement activities, support property licensing initiatives, and promote compliance with housing legislation, helping to ensure private renters have access to safe, secure, and well-managed homes.
Key Responsibilities
- Lead the delivery of a landlord and tenant advisory service, providing clear, accurate, and timely guidance on rights, responsibilities, and relevant housing legislation.
- Act as a key liaison between tenants, landlords, managing agents, internal council services, and external partners.
- Organise and deliver landlord forums, drop-in sessions, briefings, and stakeholder meetings relating to private rented housing.
- Design and implement engagement initiatives to improve understanding of landlord obligations, tenant rights, and property licensing requirements.
- Develop and deliver awareness campaigns relating to property licensing, housing standards, and enforcement activity.
- Manage and maintain digital content for private rented housing webpages, ensuring information is accessible, accurate, and up to date.
- Lead consultation and research activities to gather feedback from stakeholders and inform service improvement and policy development.
- Support the delivery and performance monitoring of the council’s property licensing schemes, including statutory consultation and reporting.
- Maintain accurate records of engagement activity, advice provided, referrals, and casework in line with data protection requirements.
- Contribute to the development and review of policies, procedures, and operational guidance affecting the private rented sector.
- Work collaboratively with colleagues across services to support enforcement activity and tenancy sustainment.
- Undertake additional duties consistent with the grade and responsibilities of the role.
Compliance and Governance
- Ensure compliance with relevant legislation, council policies, GDPR, Health and Safety requirements, and codes of conduct.
- Identify risks and issues within the private rented sector and escalate concerns appropriately.
Knowledge, Skills and Experience
- Essential
- Degree-level qualification or equivalent professional experience in housing, environmental health, or landlord and tenant engagement.
- Experience providing advice to landlords and tenants on housing rights, responsibilities, and legal requirements.
- Working knowledge of relevant housing legislation, including the Housing Acts, Protection from Eviction Act, and Renters’ Rights legislation.
- Experience planning and delivering stakeholder engagement events, forums, or briefing sessions.
- Strong written and verbal communication skills, with the ability to explain complex information clearly.
- Experience contributing to projects, managing competing priorities, and meeting deadlines.
- Ability to work effectively both independently and as part of a team in a front-facing service.
- Experience maintaining accurate records, casework notes, and performance data.
- Competent IT skills, including Microsoft Office and case management systems.
- Proactive approach to problem-solving and service improvement.
- Desirable
- Experience in community engagement, communications, advocacy, or campaign delivery.
- Experience working within a local authority or regulatory housing environment.
This role requires attendance at external and evening meetings as required. A Basic DBS check is required.
Tenant and Landlord Engagement Officer – AR employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant and Landlord Engagement Officer – AR
✨Tip Number 1
Network like a pro! Attend local housing events or community meetings to meet landlords and tenants face-to-face. Building those connections can really help you stand out when you're looking for that perfect role.
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to showcase your expertise in housing legislation and tenant rights. Share articles, engage with others in the field, and let your passion shine through.
✨Tip Number 3
Practice your pitch! Whether it’s a casual chat or a formal interview, being able to clearly articulate your experience and how it relates to the role is key. We recommend rehearsing with a friend or in front of a mirror.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles tailored to your skills and interests right there.
We think you need these skills to ace Tenant and Landlord Engagement Officer – AR
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenant and Landlord Engagement Officer role. Highlight your experience in housing, environmental health, or tenant engagement, and show us how your skills align with the job description.
Showcase Your Communication Skills: Since this role involves a lot of interaction with tenants and landlords, it's crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect your ability to explain complex information simply.
Highlight Relevant Experience: Don’t forget to mention any previous experience you have in providing advice on housing rights or planning stakeholder engagement events. We want to see how your background makes you a great fit for improving housing standards in the private rented sector.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Legislation
Make sure you brush up on relevant housing legislation, like the Housing Acts and Renters’ Rights. Being able to discuss these confidently will show that you’re well-prepared and knowledgeable about the role.
✨Engagement Experience is Key
Prepare examples of your experience in planning and delivering stakeholder engagement events. Think about specific situations where you successfully communicated complex information to diverse audiences.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in previous roles. Highlight your proactive approach to problem-solving, especially in a front-facing service context, as this is crucial for the position.
✨Demonstrate Team Collaboration
Think of instances where you’ve worked effectively within a team. The role requires collaboration with various stakeholders, so sharing your experiences in this area will be beneficial.
