At a Glance
- Tasks: Provide essential support to council tenants, helping them live independently and sustain their tenancies.
- Company: Join a dedicated team within the council focused on community and housing services.
- Benefits: Hybrid working, competitive salary, and opportunities for professional development.
- Other info: Dynamic role with opportunities to collaborate with various agencies and improve community wellbeing.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and supporting vulnerable individuals is essential.
The predicted salary is between 30000 - 40000 £ per year.
To provide intensive tenancy support to council tenants with complex needs, enabling them to sustain their tenancies and live independently. The postholder will undertake tenancy audits, home visits, and needs assessments to identify support requirements, ensure tenancy compliance, and safeguard vulnerable residents. Working collaboratively with internal teams and external agencies, the Tenancy Support Officer will develop and coordinate tailored support plans, promote financial wellbeing, maximise household income, and help tenants access appropriate services. The role contributes to the delivery of a high-quality housing service in line with council policies, procedures, values, and statutory obligations.
Key Responsibilities
- Deliver a person-centred tenancy support service to tenants referred to the service.
- Carry out home visits, tenancy audits, welfare checks, and needs assessments.
- Develop, implement, and review individual support plans with tenants.
- Support tenants to sustain their tenancies and maintain independent living.
- Identify safeguarding concerns and make appropriate referrals in accordance with council procedures.
- Maintain accurate, timely, and confidential case records.
- Support tenants with budgeting, money management, and financial capability.
- Assist tenants to access welfare benefits, grants, and other financial assistance.
- Work with tenants to maximise household income and reduce financial hardship.
- Liaise with Housing Officers and the Revenues Team to address rent arrears and other debts owed to the council.
- Conduct tenancy audits to verify occupancy, identify tenancy breaches, and ensure properties are being used in accordance with tenancy agreements.
- Identify and investigate issues including unauthorised occupation, subletting, abandonment, or other tenancy concerns.
- Maintain detailed records and evidence to support enforcement action where required.
- Prepare concise reports and maintain records that may be used in legal proceedings.
- Work closely with Housing Management, Customer Advice and Support Teams to provide a seamless customer experience.
- Develop effective relationships with partner agencies including social services, health professionals, police, voluntary organisations, housing associations, and support providers.
- Maintain up-to-date knowledge of local services and referral pathways.
- Provide day-to-day operational guidance and support to the Tenancy Support Assistant.
- Contribute to service improvement initiatives, working groups, and policy development.
- Support the achievement of service objectives, performance indicators, and operational targets.
- Promote tenant participation and engagement across the service.
- Comply with all council policies, procedures, and codes of conduct.
- Maintain compliance with data protection, confidentiality, and information governance requirements.
- Adhere to health and safety legislation and council policies.
- Support the council’s commitment to equality, diversity, inclusion, and safeguarding.
- Undertake any other duties appropriate to the grade and responsibilities of the post.
Key Working Relationships
- Council tenants, residents, and tenant groups
- Housing Officers and Revenues Teams
- Social Services and safeguarding teams
- Police and community safety partners
- Health professionals, including GPs and mental health services
- Voluntary and statutory agencies
- Housing associations and local authorities
- Legal representatives and mediation services
- Internal council departments and elected members
Person Specification
Essential Knowledge and Experience
- Minimum of two years’ experience in a customer-focused environment.
- Experience supporting vulnerable individuals or customers with complex needs.
- Understanding of housing management and tenancy sustainment principles.
- Knowledge of tenancy enforcement processes and available enforcement tools.
- Experience of working with multiple agencies and partner organisations.
- Ability to manage a varied caseload and prioritise competing demands.
- Experience preparing accurate records, reports, and case notes.
- Understanding of confidentiality, data protection, and safeguarding requirements.
- Confidence in supporting customers with financial issues and income maximisation.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Commitment to equality, diversity, and excellent customer service.
Desirable Knowledge and Experience
- Knowledge of welfare benefits and financial inclusion services.
- Understanding of current housing issues and the social housing sector.
- Knowledge of health and safety legislation.
- Strong IT skills and experience using housing management systems.
- Membership of, or willingness to work towards membership of, the Chartered Institute of Housing or an equivalent qualification.
Additional Requirements
- Full current driving licence.
- Ability to work flexibly across office and community settings.
- Willingness to travel throughout the borough as required.
Tenancy Support Officer – AR employer: Carrington Blake Recruitment
As a Tenancy Support Officer with our council, you will be part of a dedicated team committed to making a real difference in the lives of vulnerable residents. We offer a supportive work culture that values collaboration and professional growth, providing opportunities for training and development while ensuring a healthy work-life balance through hybrid working arrangements. Join us in delivering high-quality housing services that empower tenants to live independently and thrive within their communities.
Contact Details:
Carrington Blake Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Support Officer – AR
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Carrington Blake Recruitment.
✨Attend Social Work Events and Workshops
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✨Showcase Your Passion and Expertise
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✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Carrington Blake Recruitment or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Support Officer – AR
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Carrington Blake Recruitment:Before hitting send, make sure to tailor your application specifically to Carrington Blake Recruitment! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Carrington Blake Recruitment
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
