Tenancy Enforcement Officer – AR

To provide a high quality customer focused range of front line services. Specifically to provide a highly visible proactive presence on estates and other housing land. Ensuring residents are able to benefit from the peaceful enjoyment of a well cared for environment through the enforcement of tenancy conditions and a robust response to anti-social behaviour. To meet and attempt to exceed personal and organisational performance targets, objectives and service levels. Work towards supporting Greenwich Council's corporate and performance standards including its visions and values. To ensure that all duties and activities are undertaken within the standards, processes and procedures set by department, council or governing bodies. To be accountable to a Team Leader for:

• The day-to-day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that residents receive an efficient and effective service in respect of tenancy and related issues.
• To personally meet with all new tenants with the purpose of explaining and promoting the full range of services available, explaining the role of the Council as landlord, and the responsibilities of residents benefiting from the occupation of Council accommodation.
• To undertake liaison with other agencies and RSLs in all aspects within the Public Realm, ensuring opportunities for joint working and common standards across tenure are identified and maintained.
• To undertake regular and scheduled inspections challenging behaviour and working in partnership with residents, internal and external partners ensuring a well cared for environment is established and maintained.
• Identifying and providing support to vulnerable residents, ensuring good links with support networks and the co-ordination of services to address needs or problem issues.
• Ensure that appropriate referrals are made including the identification of high risk cases.
• Encourage all residents to take responsibility for their environment, to engage in the development of services encourage and invite feedback and participation on service delivery; ensuring that referrals are made to the Community Participation and Diversity Team.
• To refer to the Unauthorised Occupation Team any suspicions of unauthorised occupation supporting their work to recover properties.
• Provide high quality service and support to those experiencing antisocial behaviour and hate crime including domestic violence issues.
• Maintain regular contact with agencies and partners to create safer and stronger communities.
• To ensure that prompt & appropriate tenancy enforcement action is taken for example the service of Fixed Penalty Notices.
• To have in depth knowledge on tenure rights, legislation and the legal processes when dealing with standard and more complex tenancy changes.

General Duties:

• To meet with residents in their homes or at other local venues e.g. surgeries.
• To deal with breaches of conditions of tenancy, e.g. nuisance and anti-social behaviour, hate crime, domestic violence and environmental crime issues taking appropriate action in liaison with colleagues as required; using the full range of legal actions e.g. ASB closure.
• To work closely with partners and agencies specifically in regard to safeguarding the welfare and interests of children and young people in the prevention of homelessness by early intervention.
• To initiate legal proceedings and attend court representing the Council as required and to participate in resultant action, e.g. the repossession of accommodation for breaches of non-rent related tenancy conditions.
• To provide performance information and other statistical data as required for management and other purposes.
• To provide cover within the service and assist in the training of other members of the team.
• To respond to Members, residents and customers on enquiries and complaints including drafting reports as required.
• To undertake any other duties or work appropriate to the level of the post to ensure the effective operation of the services including supporting a response to out of hour emergencies as required.
• Carry out all duties with due regard to the provisions of health and safety legislation (including identifying cases for the Cautionary Contacts list) and the Council's Equal Opportunities and Customer Care policies and the New Technology Agreement.