Job Title: Housing Officer
Reports to: Area Housing Manager
Role Purpose
The Housing Officer provides high-quality housing advice, tenancy and estate management support to customers across Nottingham City. This is a varied, customer‑focused role supporting tenants, leaseholders and applicants, ensuring services are delivered in line with legislation, policy and best practice. The role plays a vital part in helping people access and sustain safe, decent and affordable homes.
Key Responsibilities
- Deliver excellent housing, tenancy and estate management services in line with statutory requirements and council policies
- Provide housing advice and support on lettings, allocations, mutual exchanges and tenancy changes
- Support tenants with rent enquiries, benefits advice and signposting to financial inclusion services
- Assist with garage management, including applications, waiting lists, allocations and site visits
- Respond to customer enquiries, complaints and councillor enquiries professionally and empathetically
- Support the team with issues such as anti‑social behaviour, tenancy fraud, safeguarding and vulnerability concerns
- Liaise with internal teams and external partners to resolve customer issues effectively
- Manage keys for empty properties and garages and arrange appropriate property security
- Deliver comprehensive administrative support, including reports, invoices, payments and maintaining records
- Promote digital access, self‑service options and tenant involvement within local communities
What We’re Looking For
- Experience in housing services and customer support
- Strong communication, organisation and problem‑solving skills
- Ability to work calmly under pressure and manage competing priorities
- A proactive, accurate and customer‑focused approach
Contact Detail:
Carrington Blake Recruitment Recruiting Team
