At a Glance
- Tasks: Assess housing applications and determine eligibility for social housing.
- Company: Join a dedicated team in a supportive council environment.
- Benefits: Competitive pay, flexible work pattern, and opportunities for professional growth.
- Other info: Dynamic role with a focus on community support and development.
- Why this job: Make a real difference in people's lives by helping them find suitable housing.
- Qualifications: A Level or equivalent, with experience in customer service and housing legislation.
The predicted salary is between 19.32 - 19.32 £ per hour.
Work Pattern: 2-3 days in office (including Hubs as per rota), 37 hours a week
PAYE Pay Rate
- £19.32 per hour
- Main Purpose of the Role
To assess housing applications and determine eligibility for the Housing Register, ensuring social housing allocations are lawful, fair and suitable.
The role is responsible for meeting statutory requirements, performance targets and the Council’s Housing Allocations Policy.
- Typical Day Overview
- Assess and manage social housing applications, including complex cases.
- Verify applicants’ circumstances and eligibility.
- Conduct home visits where required.
- Allocate available social housing properties.
- Liaise with housing teams, other departments and external agencies.
- Identify and investigate potential fraud or incorrect applications.
- Maintain accurate housing records and update IT systems.
- Respond to customer enquiries and provide clear housing advice.
- Support vulnerable applicants and help identify suitable housing solutions.
- Prepare and review performance information and reports.
- Key Skills & Responsibilities
- Housing allocations and needs assessment
- Knowledge of housing and homelessness legislation
- Case management and decision making
- Working with vulnerable customers
- Customer service and conflict management
- Data management and accurate record keeping
- Fraud awareness and verification
- Stakeholder and agency liaison
- Report writing and data analysis
- Confidentiality and data protection
- Equality, diversity and safeguarding awareness
- Good organisation and time management
- Microsoft Office and database systems
Essential Qualifications / Requirements
- A Level or equivalent, with good literacy and numeracy.
- NVQ Level 3 Business Administration, BTEC, relevant housing qualification or equivalent experience.
- Evidence of Continuous Professional Development (CPD).
- Knowledge of relevant housing, homelessness and immigration legislation.
- Experience working with vulnerable customers in a busy customer service environment.
- Experience using computerised information management systems.
Full UK driving licence and access to a vehicle.
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OR113897 – Allocations Officer in Slough employer: Carrington Blake Recruitment
Enfield Council is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With a hybrid working model, employees enjoy the flexibility of working from home while also benefiting from in-person teamwork at the office. The council provides opportunities for career advancement and development, making it an ideal place for those seeking meaningful and rewarding employment in the public sector.
Contact Details:
Carrington Blake Recruitment Recruitment Team
