At a Glance
- Tasks: Assess homelessness applications and provide housing advice to support customers.
- Company: Slough Borough Council, dedicated to preventing homelessness.
- Benefits: Competitive pay rate of £18.64 per hour and a supportive work environment.
- Other info: Work in a dynamic team at Chalvey Community Hub with opportunities for growth.
- Why this job: Make a real difference in people's lives by helping them find housing solutions.
- Qualifications: Experience in housing or customer support and knowledge of homelessness legislation.
The predicted salary is between 18.64 - 18.64 £ per hour.
Client
Slough Borough Council
Location
Chalvey Community Hub, Ladbroke Road, Slough, SL1 2SR, United Kingdom
Work Pattern
Must work 3 days in the office - 9am - 5pm, 37 hours a week
PAYE Pay Rate
- £18.64 per hour
- Main Purpose
To assess homelessness applications, provide housing advice, and support customers in finding suitable housing solutions.
Ensure the Council meets its legal duties under homelessness legislation and works to prevent homelessness wherever possible.
- Typical Day Overview
- Assess homelessness cases and housing needs.
- Provide advice and support to customers facing housing difficulties.
- Manage cases involving homelessness, evictions, tenancy issues, and complex situations.
- Work with landlords, partner agencies, and internal teams to find solutions.
- Update case records, systems, and documents accurately.
- Provide a professional and customer-focused service.
- Key Skills & Experience
- Knowledge of homelessness legislation and housing advice.
- Experience in housing, homelessness, or customer support services.
- Strong communication, negotiation, and problem-solving skills.
- Ability to manage a busy caseload and meet deadlines.
- Good IT skills and accurate record keeping.
- Ability to work independently and as part of a team.
- Understanding of equality, diversity, and safeguarding.
Essential Skills & Experience
- Knowledge of Homeless Reduction Act 2017, Housing Act 1996, and homelessness legislation.
- Experience handling homelessness, housing advice, or case management.
- Strong communication, negotiation, and problem-solving skills.
- Ability to manage complex cases and confidential information.
- Good IT skills and accurate record keeping.
- Ability to prioritise workloads and work under pressure.
- Understanding of equality, diversity, safeguarding, and customer service.
- Basic DBS
OR112980 - Triage/Housing Options Officer - Housing in Slough employer: Carrington Blake Recruitment
Slough Borough Council is an exceptional employer, offering a supportive work environment at the Chalvey Community Hub where you can make a real difference in the community. With a focus on employee development and a commitment to diversity and inclusion, you will have opportunities to grow your skills while working collaboratively with dedicated professionals. Enjoy a balanced work-life schedule with flexible office days, all while contributing to meaningful housing solutions for those in need.
Contact Details:
Carrington Blake Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land OR112980 - Triage/Housing Options Officer - Housing in Slough
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Carrington Blake Recruitment.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Carrington Blake Recruitment!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Carrington Blake Recruitment, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Carrington Blake Recruitment or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace OR112980 - Triage/Housing Options Officer - Housing in Slough
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Carrington Blake Recruitment:Before hitting send, make sure to tailor your application specifically to Carrington Blake Recruitment! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Carrington Blake Recruitment
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
