Work Pattern: 5 days Mon - Fri, 7.4 hours a day, 37 hours per week
PAYE Pay Rate: £17.96 per hour
Main Purpose of the Role
To provide customer-focused administration and support for housing grants, managing a caseload from initial enquiry through to completion. The role involves liaising with customers, Technical Officers and contractors, ensuring applications are progressed efficiently and financial information is accurate.
Typical Day Overview
- Acting as the first point of contact for customers regarding housing grants.
- Managing and progressing a caseload of grant applications.
- Keeping customers updated on the progress of their applications.
- Liaising with Technical Officers, contractors and other relevant teams.
- Checking documentation and ensuring information is complete and accurate.
- Preparing financial documents and monitoring grant expenditure.
- Handling sensitive customer enquiries professionally.
- Managing a busy workload and prioritising competing deadlines.
Key Skills & Responsibilities
- Strong customer service and communication skills.
- Experience managing a busy caseload/workload.
- Good administrative and organisational skills.
- Ability to deal with sensitive or confidential customer matters.
- Experience liaising with contractors, technical teams and customers.
- Good financial awareness and ability to prepare financial documentation.
- Ability to monitor and progress applications through to completion.
- Strong attention to detail and accuracy.
- Ability to work independently and meet deadlines.
- Knowledge of Housing Grants legislation is desirable.
- Knowledge of the benefits/welfare system is desirable.
Essential Requirements / Qualifications
- Previous experience in customer service, housing administration, grants administration or a similar role.
- Experience managing a caseload or high-volume workload.
- Strong written and verbal communication skills.
- Good IT and general administrative skills.
- Ability to handle financial information accurately.
#J-18808-Ljbffr
OR120272 – Technical Support Officer – Housing in Shefford employer: Carrington Blake Recruitment
Enfield Council is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With a hybrid working model, employees enjoy the flexibility of working from home while also benefiting from in-person teamwork at the office. The council provides opportunities for career advancement and development, making it an ideal place for those seeking meaningful and rewarding employment in the public sector.
Contact Details:
Carrington Blake Recruitment Recruitment Team
