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- Tasks: Lead a team managing revenues and benefits, ensuring efficient operations and compliance.
- Company: Join a dynamic council team focused on community welfare and financial management.
- Benefits: Enjoy flexible working arrangements and opportunities for professional development.
- Why this job: Make a real impact in your community while developing valuable management skills.
- Qualifications: Five years of management experience in Revenues/Benefits and strong communication skills required.
- Other info: Opportunity to work across various disciplines and contribute to innovative service improvements.
The predicted salary is between 36000 - 60000 £ per year.
JOB DESCRIPTION
Job Title: Shared Service Manager – Systems, Support & Control
Reports to: Head of Revenues & Benefits Shared Service
Team: Systems, Support & Control
Last Updated: August 2011 Grade: 11
JOB SUMMARY
• The Managers for Revenues, Benefits, Systems & Support, and Control & Fraud will have main responsibility for their specific areas but are expected to provide cover across all areas as needed and deputize for the Head of Service.
• These roles, along with the Head of Revenues & Benefits Shared Service, form the senior management team overseeing both the shared service operations and new business activities.
• Responsible for collecting revenues exceeding £200 million and managing benefit payments over £60 million.
• Responsible for the efficient administration of Housing Benefit, Council Tax Benefit, Council Tax, National Non-Domestic Rates, fraud prevention, systems administration, subsidy and statutory data production, and other duties necessary for the operation of the shared service.
• Manage staff across disciplines, sites, and remote working arrangements.
KEY TASKS
Operational Responsibilities
- Support the Head of Revenues & Benefits Shared Service in all operational aspects.
- Identify opportunities for service growth, income, and savings.
- Ensure staff are knowledgeable of relevant legislation and IT applications.
- Promote benefit take-up and identify irregularities for investigation.
- Develop and implement new working methods and systems.
- Maintain awareness of welfare benefits and refer cases as appropriate.
- Contribute to annual up-rating and billing processes.
- Ensure compliance with health, safety, security, and equalities regulations.
Management / Supervisory / Team Working Responsibilities
- Manage shared service teams for effective operations.
- Address performance management, sickness, safety, diversity, discipline, and staff development issues.
Service Delivery
- Meet performance standards and targets.
- Optimize resource use for efficiency.
- Handle customer inquiries and provide advice on legislation, policy, and procedures.
- Maintain records, review reports, and prepare cases for court and tribunals.
Communication & Contacts
- Liaise with other council departments, external agencies, government bodies, stakeholders, and colleagues.
- Coordinate with auditors and relevant bodies like DWP, VOA, etc.
Financial / Budgetary Responsibilities
- Manage operational and statutory expenditure budgets.
Specific Responsibilities
In addition to main duties, the post holder will be responsible for one discipline but must be able to cover all areas as needed, including system administration, performance targets, system integrity, year-end processes, user access, disaster recovery, system issues, data protection, and customer service provision.
PERSON SPECIFICATION
Qualifications
- High numeracy skills.
- Excellent communication skills and customer focus.
- IRRV technician or equivalent experience.
Job Specific Skills & Knowledge
- At least five years of relevant management experience in Revenues/Benefits.
- Experience with Revenues and Benefits software.
- Ability to explain complex legislation clearly.
- Knowledge of relevant legislation and Windows Office.
Management / Supervisory / Team Working
- Proven management skills with effective leadership qualities.
- Ability to work as part of a team and take responsibility for own work.
Service Delivery
- Ability to interpret and apply legislation.
- Prioritize work and meet deadlines.
- Strong IT skills and data interrogation abilities.
- Self-motivated, able to handle workload and difficult situations calmly.
Communication & Contacts
- Effective and courteous communication with the public, colleagues, and external contacts.
If interested, please contact via email or phone:
020 753 766 07
#J-18808-Ljbffr
Shared Service Manager – AR employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shared Service Manager – AR
✨Tip Number 1
Familiarise yourself with the latest legislation and policies related to revenues and benefits. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in this field.
✨Tip Number 2
Network with professionals in the shared services sector, especially those who have experience in managing revenues and benefits. Attend relevant workshops or webinars to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your management style and how you handle team dynamics. Be ready to provide examples of how you've successfully led teams in the past, particularly in high-pressure situations or during significant changes.
✨Tip Number 4
Research StudySmarter's values and mission. Tailor your conversations during interviews to align with our goals, showing how your experience and vision can contribute to our shared service operations.
We think you need these skills to ace Shared Service Manager – AR
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Shared Service Manager – AR position. Tailor your application to highlight how your experience aligns with these specific tasks.
Highlight Relevant Experience: In your CV and cover letter, emphasise your management experience in Revenues and Benefits, particularly any achievements related to service growth, compliance, and team management. Use specific examples to demonstrate your skills.
Showcase Communication Skills: Given the importance of effective communication in this role, ensure your application reflects your ability to communicate complex legislation clearly. Consider including examples of how you've successfully liaised with various stakeholders.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for the role.
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Numbers
As a Shared Service Manager, you'll be dealing with significant financial figures. Brush up on your numeracy skills and be prepared to discuss how you've managed budgets or financial operations in the past.
✨Demonstrate Leadership Experience
Highlight your management experience, especially in Revenues and Benefits. Be ready to share specific examples of how you've led teams, addressed performance issues, and developed staff.
✨Understand Relevant Legislation
Familiarise yourself with the key legislation related to revenues and benefits. Be prepared to explain complex legal concepts clearly, as this will be crucial in your role.
✨Showcase Your IT Skills
Since the role involves system administration and data interrogation, be ready to discuss your experience with relevant software. Mention any specific tools you've used and how they contributed to efficient service delivery.