At a Glance
- Tasks: Lead operations to ensure vacant properties are ready for letting quickly and efficiently.
- Company: Join a dynamic team focused on improving housing services in Southwark.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real difference.
- Other info: Be part of a mission to enhance community living standards.
- Why this job: Drive performance improvements and help provide homes for those in need.
- Qualifications: Experience in social housing operations and strong leadership skills required.
The predicted salary is between 40500 - 49500 £ per year.
Senior Operations Manager – Voids
Location
Southwark
Service
Voids
Role Overview
We are seeking an experienced
Senior Operations Manager to lead the day-to-day operational delivery of Southwark’s Voids Service.
The role will oversee operational teams, contractors and support functions to ensure vacant properties are returned to a safe, compliant and lettable standard as quickly as possible.
The postholder will play a key role in the
Voids Recovery Programme , driving performance, productivity, accountability and service improvement while reducing void turnaround times, backlog properties and rental income loss.
Key Responsibilities
- Lead the day-to-day operational delivery of the Voids Service across all workstreams and geographical areas.
- Directly manage
Contracts Managers , setting priorities and holding them accountable for performance and service outcomes.
- Provide operational oversight of Surveyors and Service Managers, ensuring consistent standards and effective workload management.
- Manage and challenge contractors to ensure KPIs, SLAs, quality, capacity and programme requirements are achieved.
- Drive the reduction of void volumes, aged backlog and turnaround times, increasing the number of properties returned to Lettings each week.
- Monitor operational workflows from property vacation through to completion and hand back.
- Lead daily and weekly performance reviews, using KPI and management information to identify issues and drive corrective action.
- Manage resources, workforce deployment and productivity to ensure operational capacity is used effectively.
Identify and resolve workflow bottlenecks, delays and operational risks.
- Ensure effective coordination between Voids, Lettings, Contractors and support services.
- Maintain strong governance, compliance, health and safety and audit standards.
- Drive value for money, operational efficiency and reductions in void rental loss.
- Support continuous improvement and the wider Voids Recovery Programme.
Essential Experience
- Significant experience leading social housing voids, repairs or property maintenance operations .
- Proven experience managing operational teams and managers.
- Extensive experience managing and challenging contractors.
- Experience delivering operational recovery programmes and significant performance improvements.
- Experience managing multiple operational workstreams simultaneously.
- Strong understanding of regulated housing environments.
- Experience using KPIs, performance data and management information to drive service improvement.
- Strong leadership, performance management and problem-solving skills.
- Key Outcomes
The successful candidate will be responsible for improving operational performance, reducing void backlogs and turnaround times, increasing housing availability and ensuring properties are returned to letting standard efficiently and safely.
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Senior Operations Manager – AR employer: Carrington Blake Recruitment
Enfield Council is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With a hybrid working model, employees enjoy the flexibility of working from home while also benefiting from in-person teamwork at the office. The council provides opportunities for career advancement and development, making it an ideal place for those seeking meaningful and rewarding employment in the public sector.
Contact Details:
Carrington Blake Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager – AR
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We think you need these skills to ace Senior Operations Manager – AR
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
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How to prepare for a job interview at Carrington Blake Recruitment
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at Carrington Blake Recruitment. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
