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For Companies At a Glance
- Tasks: Manage housing services, support tenants, and ensure community safety.
- Company: Local council dedicated to creating safe and supportive communities.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while building strong communities.
- Qualifications: Strong communication skills and a passion for community support.
- Other info: Dynamic role with a mix of office and fieldwork, plus evening meetings.
The predicted salary is between 36000 - 60000 £ per year.
Role Purpose
To deliver a comprehensive housing management service to council tenants, supporting tenancy sustainment, enforcing tenancy conditions, and contributing to safe, well-managed communities in line with council policies, legislation, and values.
Key Responsibilities
- Manage day-to-day housing management for general needs council properties.
- Act as the main point of contact for tenants, providing advice and support via visits, interviews, phone, and written correspondence.
- Support new tenants through settling-in visits and ongoing tenancy management.
- Investigate and manage breaches of tenancy, including anti-social behaviour, neighbour disputes, and enforcement action up to court proceedings.
- Work with internal teams and external agencies to sustain tenancies through a multi-agency approach.
- Assess tenants’ financial circumstances and refer to income, benefits, and specialist support services.
- Carry out estate inspections and health & safety checks, taking appropriate remedial action.
- Process tenancy changes including transfers, mutual exchanges, and succession.
- Maintain accurate records, case notes, and reports on housing management systems.
- Promote tenant engagement and community cohesion.
Other Requirements
- Attend court and multi-agency meetings when required.
- Provide operational support to Independent Living staff.
- Ensure compliance with housing legislation, safeguarding, data protection, and health & safety requirements.
Working Conditions
Mix of office-based, estate, and home-visit work. Occasional evening meetings. Full UK driving licence required.
Housing Officer – AR in Rugby employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer – AR in Rugby
✨Tip Number 1
Network like a pro! Reach out to current or former Housing Officers on LinkedIn or at local events. They can give you the inside scoop on what it’s really like in the role and might even help you get your foot in the door.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of housing legislation and council policies. We want you to show that you’re not just passionate about housing management, but that you know your stuff too!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows you’re genuinely interested in the position.
✨Tip Number 4
Apply through our website for the best chance of landing that Housing Officer role. We’ve got all the resources you need to make your application stand out, so take advantage of them!
We think you need these skills to ace Housing Officer – AR in Rugby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Officer role. We want to see how you can contribute to our mission of supporting tenants and maintaining safe communities.
Showcase Your Communication Skills: As a Housing Officer, you'll be the main point of contact for tenants. Use your written application to demonstrate your ability to communicate clearly and effectively. We love seeing examples of how you've successfully engaged with others in the past!
Highlight Relevant Experience: If you've got experience in housing management or working with diverse communities, make sure to shout about it! We’re looking for candidates who can hit the ground running, so let us know how your background fits the bill.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process. We can’t wait to hear from you!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Housing Policies
Familiarise yourself with the relevant housing policies and legislation that govern tenancy management. This will not only show your commitment to the role but also help you answer questions confidently about how you would handle specific situations.
✨Demonstrate Your Communication Skills
As a Housing Officer, you'll be the main point of contact for tenants. Prepare examples of how you've effectively communicated with diverse groups in the past, whether through face-to-face meetings, phone calls, or written correspondence. This will highlight your ability to engage with tenants and resolve issues.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss scenarios where you've successfully managed conflicts or resolved disputes. Think about times when you've dealt with anti-social behaviour or neighbour disputes, and explain your approach to finding solutions while maintaining community cohesion.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges they face, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
