At a Glance
- Tasks: Manage and resolve housing complaints while providing top-notch customer support.
- Company: Join Enfield Council, a supportive and community-focused organisation.
- Benefits: Earn £17.54 per hour with hybrid working options and a balanced work-life schedule.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by resolving their housing issues.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 17.54 - 17.54 £ per hour.
Client
Enfield Council
Location
36-44 South Mall
PAYE Pay Rate
£17.54 per hour
Working Pattern
35 hours per week, Monday to Friday, 9:00am–5:00pm. Hybrid working, with office attendance on Monday and Tuesday and working from home on Wednesday, Thursday and Friday.
Main Purpose of the Role
To manage and resolve housing complaints, Members’ Enquiries and Housing Ombudsman cases, providing timely, accurate and customer-focused responses.
- Typical Day
- Log and investigate housing complaints.
- Review case records and gather relevant information.
- Liaise with internal teams and contractors.
- Draft Stage 1 and Stage 2 complaint responses.
- Handle Members’ Enquiries and Ombudsman requests.
- Monitor deadlines and ensure responses are issued on time.
- Maintain accurate and confidential records.
- Identify service failures and learning opportunities.
- Key Skills & Responsibilities
- Excellent written and verbal communication.
- Strong customer service and complaint-handling skills.
- Good investigation and problem-solving abilities.
- Excellent attention to detail.
- Ability to manage deadlines and multiple cases.
- Professional and empathetic approach.
- Good organizational and IT skills.
- Understanding of confidentiality and data protection.
Essential Requirements
- Experience in customer service, complaints, housing or administration.
- Experience investigating and responding to complaints.
- Strong written communication skills.
- Ability to work independently and as part of a team.
- Ability to handle sensitive information professionally.
Desirable: Local authority or housing experience and knowledge of Housing Ombudsman requirements.
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RQ1770082 – Customer Support Officer (Scale 6) employer: Carrington Blake Recruitment
As a leading employer in Harrow, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises employee development and engagement. Our commitment to professional growth is evident through tailored training programmes and leadership opportunities, ensuring that every team member can thrive while contributing to the Council's strategic objectives. With a focus on diversity and community impact, we offer a unique chance to make a meaningful difference in the lives of residents while enjoying a supportive and dynamic workplace.
Contact Details:
Carrington Blake Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land RQ1770082 – Customer Support Officer (Scale 6)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carrington Blake Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carrington Blake Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace RQ1770082 – Customer Support Officer (Scale 6)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carrington Blake Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Carrington Blake Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carrington Blake Recruitment!
How to prepare for a job interview at Carrington Blake Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
