RQ1740965 – Learning and Development Officer

To provide a support service for the effective delivery of learning and development programmes within the People Directorate and its external customers in Sutton. To co‑ordinate learning and development activities and support strategic multi‑agency partnership groups to achieve strategic learning and development objectives.

Representative accountabilities:

• Carry out independent but low risk interventions/assessments to identify customer needs or deliver services directly to customers.
• Assist more experienced colleagues in delivering complex service activities/assessments in order to meet or identify customer needs and develop own skills and experience.
• Provide advice and support to customers using Council procedures and policies.
• Where appropriate supervise the tasks and activities of other team members including prioritising and scheduling of work.

Specific accountabilities:

• Coordinate a broad range of activities associated with effective course delivery, including sourcing venues, preparing course specifications, setting up arrangements with trainers and collating feedback from participants.
• Maximise training attendance through preparing promotional material, maintaining accurate customer records and regularly circulating programme details.
• Liaise with training providers and participants to resolve any issues arising from learning and development programmes.
• Work alongside Learning and Development Advisors to update and maintain the online booking system, extract training data and report on uptake of programmes.
• Set up evaluation templates on the electronic booking system, undertake surveys and follow up with interviews and observations of training courses to ensure a high standard of training.
• Effectively respond to customer service queries within the Council and external organisations and thereby ensure that the customer service standards are fully met.
• Use finance systems to raise requisitions, ensuring payments are processed effectively and keep records of programme spend.
• Assist in the monitoring of training budgets including providing data for monthly reconciliations and forecasting, and notify the manager of potential over‑ or under‑spends in a timely manner.
• Communicate effectively and build positive working relationships with a wide range of stakeholders both within the Council and external organisations.
• Attend and support multi‑agency learning and development groups to plan and co‑ordinate learning and development programmes.

Person specification (knowledge, skills, experience and behaviours required in the role):

• Knowledge and experience of assisting in the collection, collation and analysis of statistical data and information from a variety of sources.
• Ability to focus on details and produce accurate data and information.
• Excellent organisational skills and the ability to prioritise competing demands.
• Proven ability to effectively organise the use of time and achieve deadlines.
• Well‑developed IT skills, including Excel, Word, Google Docs and PowerPoint.
• Good communication skills, and proven ability to handle customer‑facing contacts.
• Willingness to use a variety of computer‑based systems which support the role.
• Ability to respond flexibly to the need of the service at short notice.

Additional responsibilities and notes:

• Attend and contribute to relevant team meetings, forums, groups and learning events.
• Willingness to actively promote and comply with the Council’s core values, Equality and Diversity policy, Health and Safety.