At a Glance
- Tasks: Manage lettings and assist with housing applications in a supportive team environment.
- Company: Join a dedicated council team focused on housing and community safety.
- Benefits: Competitive salary, job security, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in local government.
- Why this job: Make a real difference in people's lives by helping them find homes.
- Qualifications: Strong communication skills and a passion for community service.
The predicted salary is between 30000 - 40000 € per year.
DEPARTMENT: HOUSING AND SAFER COMMUNITIES
SECTION: ALLOCATIONS AND TEMPORARY ACCOMMODATION SERVICE
GRADE: SCALE 6
RESPONSIBLE TO: SENIOR LETTINGS OFFICER
Purpose of Job
Responsible to the Senior Lettings Officer for the day to day operations in respect of the Choice Based Lettings System, nominations to Housing Associations, Mutual Exchanges and Special Schemes as required.
Main Duties
- To be responsible for the efficient and sensitive letting and pre-letting of both Council and Housing Association properties.
- To undertake nominations to Special Schemes and Housing Associations, ensuring all nominations procedures are followed.
- To deputise for the Senior Lettings Officer in their absence and supervise Lettings Assistants as appropriate.
- To prepare reports and undertake special projects and investigations as required.
- To respond to correspondence, including Members’ casework and enquiries from other services, agencies and Senior Managers.
- To prepare reports for consideration at the Case Review Panel and administering and monitoring the appeals system.
- To provide detailed housing advice to the public on the various means that are available to resolve their housing problems.
- To deal with and take action on telephone enquiries and liaise with other departments, authorities and external agencies as required.
- To supply information and statistics including details of the rehousing activity in the post holder’s area of work.
- To attend meetings relevant to the post holder’s area of work as required.
- To ensure that the administrative procedures relating to the offer process are efficiently completed.
- To make good and proper use of the Council’s IT systems, entering and retrieving information accurately and appropriately, ensuring that databases and other casework records are correct and up to date.
- To assess housing applications and verify applicants' circumstances, with regards to Housing Legislation, Council Policy and Procedures.
- To use various IT systems to verify applicant details, prior to any offer of accommodation.
- To identify cases that fall outside Council policy that may warrant priority consideration and drawing such cases to the attention of the appropriate Team leader. This will involve participation in the case review process.
- To assist in the production of information to staff and to the public.
- To undertake other tasks in any section of the Allocations and Temporary Accommodation Service, which are relevant to the postholder’s area of work and commensurate with their level of responsibility.
- To carry out all duties with due regard to the provision of Health and Safety legislation, the Council’s Equal Opportunities and Customer Care policies and the New Technology Agreement.
RQ1734163 – Lettings Officer employer: Carrington Blake Recruitment
As a Lettings Officer within the Housing and Safer Communities department, you will be part of a dedicated team committed to providing essential housing solutions in a supportive and collaborative environment. Our organisation values employee growth, offering training and development opportunities to enhance your skills while fostering a culture of inclusivity and respect. Located in a vibrant community, we pride ourselves on making a meaningful impact in people's lives, ensuring that our staff feel valued and empowered in their roles.
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land RQ1734163 – Lettings Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your skills align with their mission, especially in areas like customer care and housing legislation.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on common questions related to lettings and housing, so you can articulate your experience clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace RQ1734163 – Lettings Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Lettings Officer role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the position.
Show Your Passion:Let us know why you’re excited about the Lettings Officer role! Share your enthusiasm for housing and community services, and how you can make a difference in people’s lives. A little passion goes a long way in making your application memorable.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Stuff
Make sure you understand the Choice Based Lettings System and the key responsibilities of a Lettings Officer. Brush up on housing legislation and council policies, as these will likely come up during your interview.
✨Showcase Your Communication Skills
As a Lettings Officer, you'll be dealing with various stakeholders. Prepare examples of how you've effectively communicated with the public or resolved conflicts in the past. This will demonstrate your ability to handle enquiries and casework.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with difficult applicants or prioritising cases. Think through potential scenarios beforehand and have clear, structured responses ready.
✨Familiarise Yourself with IT Systems
Since you'll be using various IT systems for data entry and retrieval, it’s a good idea to mention any relevant experience you have with similar systems. If you can, practice using databases or case management software to feel more confident.
