At a Glance
- Tasks: Support the complaints process by logging, assessing, and resolving issues professionally.
- Company: Join a dynamic organisation focused on fairness and transparency.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Work independently while managing a varied caseload in a fast-paced setting.
- Why this job: Make a real difference by helping others navigate their concerns effectively.
- Qualifications: Experience in customer service, strong communication, and organisational skills required.
The predicted salary is between 30000 - 40000 € per year.
About the Role
We are seeking a motivated and detail-focused Complaints Support Officer to join our Corporate Complaints Team. This is a key role supporting the delivery of a fair, transparent, and effective complaints process across the organisation. You will help ensure complaints, enquiries, and MP correspondence are handled professionally, recorded accurately, and resolved in line with policy, legislation, and agreed timescales.
What You’ll Do
- Receive, log, and assess complaints, compliments, and enquiries
- Manage a caseload of complaints from start to resolution
- Provide advice and guidance on complaints procedures to staff and customers
- Monitor progress and ensure cases meet deadlines and quality standards
- Produce reports and performance data for senior management
- Handle or refer Freedom of Information and Subject Access Requests
- Support improvements in complaints handling across the organisation
About You
You will be customer-focused, calm under pressure, and confident dealing with sensitive or complex issues. You’ll have strong communication skills and be comfortable working with data, systems, and deadlines. You should bring:
- Experience in an office or customer-focused environment
- Strong communication and organisational skills
- Ability to handle confidential and sensitive information
- Good ICT skills and attention to detail
- Confidence dealing with challenging situations and customers
- Ability to work independently and manage workload effectively
RQ1722784 (JS) – COMPLAINTS SUPPORT OFFICER employer: Carrington Blake Recruitment
Join our Corporate Complaints Team as a Complaints Support Officer and experience a supportive work culture that prioritises employee growth and development. We offer a dynamic environment where your contributions are valued, and you will have the opportunity to enhance your skills while making a meaningful impact on our complaints process. Located in a vibrant area, we provide competitive benefits and a commitment to work-life balance, ensuring that you thrive both personally and professionally.
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land RQ1722784 (JS) – COMPLAINTS SUPPORT OFFICER
✨Tip Number 1
Before you even step into that interview, do your homework! Research the company and its complaints process. This will show us that you're genuinely interested and ready to contribute to a fair and effective complaints handling system.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and complaints management. We want to see how you handle sensitive situations, so think of examples from your past experiences that highlight your skills.
✨Tip Number 3
Don’t forget to ask questions during the interview! This is your chance to find out more about our Corporate Complaints Team and how you can make a difference. It shows us that you’re engaged and keen to be part of the team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your attention to detail right from the start!
We think you need these skills to ace RQ1722784 (JS) – COMPLAINTS SUPPORT OFFICER
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Complaints Support Officer. We want to see how you can contribute to our Corporate Complaints Team!
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your ability to convey information clearly and effectively. We love seeing examples of how you've handled sensitive situations in the past.
Be Detail-Oriented:Attention to detail is crucial for managing complaints and enquiries. Make sure your application is free from errors and clearly structured. This will show us that you can handle the responsibilities of the role with care.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know the Complaints Process Inside Out
Familiarise yourself with the complaints process outlined in the job description. Understand how complaints are logged, assessed, and resolved. This will show your potential employer that you’re not just interested in the role but also committed to delivering a fair and effective service.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated in previous roles, especially in handling sensitive or complex issues. Be ready to discuss how you’ve managed challenging situations with customers, as this is crucial for a Complaints Support Officer.
✨Demonstrate Your Organisational Skills
Think of specific instances where you successfully managed a caseload or met tight deadlines. Highlight your ability to stay calm under pressure and how you prioritise tasks to ensure quality standards are met.
✨Be Ready to Discuss Data Handling
Since the role involves producing reports and performance data, brush up on your ICT skills. Be prepared to talk about your experience with data management and how you ensure accuracy when handling confidential information.
