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- Tasks: Provide top-notch customer service and support the team with admin tasks.
- Company: Join a dynamic council team in Wisbech, dedicated to community service.
- Benefits: Earn £13.26 per hour with a structured work schedule and professional growth.
- Other info: Opportunity for ongoing learning and development in a supportive environment.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: GCSE in English and NVQ Level 2 in Customer Service preferred.
The predicted salary is between 27000 - 28000 £ per year.
£13.26 per hr PAYE; 6 months contract. Hours are Monday – Thursday 8:45 am – 5:00 pm and Friday 8:45 am – 4:30 pm. Awdry House, Ramnoth Road, Wisbech – office based only, no hybrid opportunities.
Customer Services Assistant provides a professional, welcoming, and efficient front-line reception and multi-channel customer service to the public and visitors, while supporting the wider Customer Services team with administrative tasks. Take ownership of enquiries and aim to resolve them at the first point of contact by using online resources, collaborating with colleagues, and working with CCC services and partner agencies. Ensure every interaction is customer-focused, accurate, and delivered to a high standard.
Main accountabilities:- Deliver a professional, customer-focused reception service, managing a wide range of duties and ensuring enquiries are resolved in line with the council’s Customer Service Standards.
- Provide an efficient and effective multi-channel customer service experience for all enquiries—both internal and external—across a range of services, ensuring compliance with agreed performance standards set by service level agreements.
- Handle urgent matters promptly.
- Possess an understanding of the purpose and objectives of the Customer Services team, evidencing the ability to contribute to this goal and act as one team with contact centre colleagues.
- Identify specialist enquiries and promptly redirect them in line with operational procedures and business rules, ensuring a satisfactory outcome for the customer, including those who may be vulnerable.
- Ensure all customers are dealt with courteously, fairly and without prejudice, including liaison with external organisations to ensure non-English speaking customers are responded to equitably and provided with relevant information.
- Contribute to the development of the site and quality of services offered by maintaining and building effective working relationships with building occupiers, other CCC customers (courier/postal services), such as Facilities Management.
- Maintain responsibility for a dedicated administrative workload to stated standards and timescale, in support of the end-to-end delivery of services delivered by Customer Services.
- Contribute to the ongoing development and improvement of service quality and standards.
- Ask relevant questions to gather essential information and resolve enquiries or transactions at the first point of contact.
- Maintain accurate records of customer interactions using Customer Service Centre systems, in line with service standards, to support efficient service delivery and gather customer insights that help shape and improve services at each site.
- Utilise simple plain English, incorporating positive language in all customer transactions.
- Log comments, suggestions, complaints and representations in accordance with the relevant procedures.
- Maintain confidentiality at all times, in adherence with Data Protection Legislation, the Freedom of Information Act and other legislation.
- Where required, contribute to the development and implementation of operational processes associated with new services being introduced into Customer Services.
- Contribute positively to a safe and healthy working environment, adhering to requirements in place to support this.
- Promptly report any potential hazards in and around the workplace.
- Work as an effective team member, assisting and supporting colleagues to achieve both service/site objectives to timescale.
- Commit to ongoing learning and development by maintaining up-to-date service knowledge, attending relevant training, and using available resources.
- Actively participate in performance appraisals and development activities.
- Promote a culture of customer service excellence and continuous improvement by challenging other colleagues/professionals to ensure that they have carried out their own responsibilities to the full.
- Undertake additional duties, responsibilities and professional awards as required, commensurate with the grade and progression criteria of the post and the post-holder’s placement within the grade.
- Be willing to travel between sites for the purpose of operational training and team development activities.
- Carry out additional tasks and responsibilities appropriate to the role and aligned with operational business needs.
- Qualifications Required: English GCSE at Grade C or above or proven literacy skills. NVQ in Customer Service – Level 2 or equivalent.
- Confident understanding.
RQ1714287 – Customer Service Assistant employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RQ1714287 – Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your assessment or interview, do a bit of research on the council's Customer Services team. Understanding their values and objectives will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Since you'll be facing an assessment and a face-to-face interview, try role-playing common customer service scenarios with a friend. This will help you feel more confident and prepared to handle any tricky questions that might come your way.
✨Tip Number 3
Show off your communication skills! During the assessment and interview, make sure to use clear, positive language. Remember, the job is all about providing excellent customer service, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your CV gets seen by the right people and shows your commitment to joining our team.
We think you need these skills to ace RQ1714287 – Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Assistant role. Highlight relevant experience and skills that match the job description, like your ability to handle enquiries and provide excellent customer service.
Showcase Your Communication Skills: Since communication is key in this role, emphasise your written and verbal communication skills. Use clear, concise language in your application to demonstrate your ability to convey information effectively.
Highlight Teamwork Experience: We love a team player! Mention any previous experiences where you worked collaboratively with others to achieve a common goal. This shows you understand the importance of teamwork in delivering great customer service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Carrington Blake Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Assistant role. Familiarise yourself with the job description and think about how your skills and experiences align with the responsibilities listed. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Customer Interaction Skills
Since this role is all about providing excellent customer service, practice responding to common customer queries or complaints. You could even role-play with a friend or family member. Focus on using positive language and maintaining a courteous tone, as these are key aspects of the job.
✨Prepare for Assessment Tasks
As shortlisted candidates will face an assessment task, it’s crucial to prepare for this. Brush up on your writing skills and be ready to demonstrate your ability to communicate clearly and effectively. Think about how you can showcase your problem-solving skills through the assessment.
✨Show Your Team Spirit
The job requires working closely with colleagues, so be prepared to discuss your teamwork experiences. Think of examples where you've collaborated successfully with others to achieve a goal. Highlighting your ability to contribute positively to a team will resonate well with the interviewers.