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- Tasks: Support two busy service teams in Adult Social Care with operational and administrative duties.
- Company: Join a collaborative team at Haylock House, Kettering.
- Benefits: Flexible working hours, competitive pay, and hybrid working options after training.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in administration and strong organisational skills required.
- Other info: Opportunity for professional growth in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
Location: Haylock House, Kettering NN15 6EY
Working Hours: 37 hours per week, flexible on start/finish time, 30 minutes lunch break
Contract: 12–15 months
Start Date: early April 2026
DBS: Basic required
Driver: Essential
About the Role
We are looking for a Senior Business Support Officer to support two busy service teams within Adult Social Care. This is an excellent opportunity for a confident, adaptable and people-focused administrator with supervisory experience to join a highly collaborative service working closely with clinical staff, managers, and the public. You will provide high-level operational and administrative support across two teams:
- Assistive Technology Team
- Occupational Therapy Team
The role requires excellent organisational skills, the ability to supervise and guide administrative staff, and the confidence to work closely with clinical leads, a Therapy Manager, and cross-departmental teams. You will play a key role in supporting statutory services, managing operational processes, and ensuring the smooth running of systems, reporting, and internal communications.
Key Responsibilities
Team Support & Supervision
- Oversee the workflow and task management of admin staff across both teams.
- Provide daily guidance, support and supervision.
- Work closely with clinical leads and the Therapy Manager on operational priorities, HR-related matters and team coordination.
- Support recruitment processes, sickness monitoring and audits.
Operational & Administrative Duties
- Manage two public-facing inboxes, ensuring timely and professional responses.
- Support audits, file searches and Subject Access Requests (SARs) in collaboration with the Business Team.
- Arrange interpreters for home visits across North Northamptonshire.
- Organise training sessions, DSE assessments, and feedback systems.
- Produce a quarterly newsletter by pulling together relevant service information.
Data, Reporting & Systems
- Use ERP systems, casework systems and Microsoft Excel to produce accurate reports, statistics and performance information.
- Cross-reference data through existing reporting systems and ensure KPI monitoring.
- Assist with the Disability Facilities Grant (DFG) process, including ordering, finance tracking, and supporting housing adaptations administration.
- Create process maps and workflows to support continuous improvement.
Communication & Public Contact
- Maintain effective working relationships with Customer Services, the Web Team and internal stakeholders for referrals and queries.
- Support responses to general enquiries and ensure excellent customer service delivery.
Additional Duties
- Assist with digital improvement initiatives.
- Attend joint clinical home visits when required (driver essential).
- General administrative duties to support the wider service.
We are looking for someone who is:
- Easy-going, approachable and adaptable, but able to take a strong, confident approach to supervising a busy admin team.
- Highly organised with the ability to prioritise a varied workload.
- Skilled in Microsoft Office, data reporting and learning new systems quickly.
- Comfortable working with clinical and operational teams in a fast-paced environment.
- Proactive, reliable and committed to providing a high-quality service.
- Experienced in administration within a busy office setting (public sector or social care desirable).
- A competent communicator who works well with both the public and professionals.
- Able to attend home visits and travel as required.
Hybrid Working
Training will be delivered onsite. Once trained, hybrid working will apply with office attendance as required.
If you feel you would be suited to this role, or know someone who would be a great fit, please drop an email to rebeccabentum@carringtonblakerecruitment.com
RQ1712936 – Senior Business Support Officer employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RQ1712936 – Senior Business Support Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute. Practise common interview questions and think of examples from your experience that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. It’s also a chance to reiterate your interest in the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace RQ1712936 – Senior Business Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience for the Senior Business Support Officer role. We want to see how your skills match up with what we're looking for, so don’t hold back on showcasing your supervisory experience and organisational skills!
Show Off Your Communication Skills: Since this role involves a lot of interaction with clinical staff and the public, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share examples of how you've effectively communicated in past roles.
Highlight Your Tech Savvy: We’re keen on candidates who are comfortable with Microsoft Office and data reporting tools. Make sure to mention any specific software or systems you’ve used in previous jobs, especially if they relate to ERP or casework systems. This will show us you're ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates regarding your application status. Plus, it’s super easy!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Business Support Officer. Familiarise yourself with the key tasks like managing inboxes, supporting audits, and overseeing admin staff. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Supervisory Skills
Since this role involves supervising a busy admin team, be prepared to discuss your previous supervisory experience. Think of specific examples where you've successfully guided a team, managed workloads, or resolved conflicts. This will highlight your leadership abilities and adaptability.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Practice responses to questions like how you would manage conflicting priorities or support a team during a busy period. This will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Communication Skills
As a Senior Business Support Officer, effective communication is key. Be ready to discuss how you've maintained relationships with various stakeholders in the past. Share examples of how you've handled public inquiries or collaborated with clinical teams, showcasing your ability to communicate professionally and effectively.