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- Tasks: Lead the Council’s Revenues Service, ensuring accurate billing and collection of taxes.
- Company: Join a dynamic council focused on community service and continuous improvement.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth and involvement in strategic initiatives.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in revenues or local taxation and strong leadership abilities.
The predicted salary is between 40000 - 50000 £ per year.
Purpose of the Role
To lead and manage the Council’s Revenues Service, ensuring the accurate billing, collection and recovery of Council Tax, Business Rates (NNDR) and related income streams. The role is responsible for delivering a high-performing, compliant and customer-focused service, while driving continuous improvement and value for money.
Key Responsibilities
- Service Delivery & Operations
- Ensure the accurate and timely annual billing of Council Tax, NNDR and Business Improvement District (BID) levies
- Oversee the effective administration of all revenues processes including billing, collection, recovery and enforcement
- Promote and implement effective debt management and recovery strategies
- Ensure all debts are pursued in line with legislation and council policies
- Maintain and optimise revenues systems to ensure efficient service delivery
- Leadership & People Management
- Lead and manage Revenues Team Managers and their teams
- Develop and deliver training and development programmes for staff
- Set clear objectives and manage performance, ensuring accountability for service delivery
- Foster a culture of continuous improvement, collaboration and customer focus
- Performance & Reporting
- Monitor service performance and develop key performance indicators (KPIs)
- Provide regular reports on income collection, arrears and service performance
- Ensure the accurate completion and submission of statutory returns (e.g. NNDR1, NNDR3, CTB1) within required timescales
- Maintain accurate records and management information, including tax base, exemptions and discounts
- Strategy, Planning & Improvement
- Develop service plans, business plans and operational work programmes
- Translate strategic priorities into measurable outcomes
- Lead on continuous improvement initiatives, including system and process enhancements
- Design and implement discretionary schemes as required
- Financial & Risk Management
- Manage allocated service budgets in line with financial regulations
- Identify, assess and mitigate risks to service delivery
- Recommend and authorise debt write-offs in accordance with delegated authority levels
- Prepare reports for committees, including hardship and discretionary relief cases
- Partnership & Stakeholder Management
- Build effective relationships with internal departments and external organisations
- Manage and monitor Service Level Agreements (SLAs) to ensure performance and value for money
- Represent the Council at local and national meetings and events
- Deputise for the Revenues and Benefits Service Manager as required
Key Requirements
- Knowledge & Experience
- Strong knowledge of Council Tax and Business Rates (NNDR) legislation and practice
- Proven experience in a revenues, local taxation or income collection environment
- Experience of managing or leading teams in a performance-driven environment
- Experience of billing, recovery and enforcement processes
- Skills & Competencies
- Strong leadership and people management skills
- Analytical and data-driven approach to problem solving
- Ability to interpret and apply complex legislation
- Excellent communication and stakeholder management skills
- Strong organisational skills with the ability to manage competing priorities
Additional Information
The role may require attendance at meetings, events and committees. The post holder will be expected to support wider service activities as required.
Revenues Manager – AR employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Manager – AR
✨Tip Number 1
Network like a pro! Reach out to your connections in the local government or revenues sector. Attend relevant events and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the Council’s Revenues Service. Understand their challenges and successes, and think about how your skills can help them improve. Tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests. We’ve got loads of opportunities waiting for you, so make sure to check it out!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Revenues Manager – AR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of Council Tax and Business Rates, and any relevant leadership experience you've got. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Revenues Manager role. Share specific examples of your past achievements in revenues management and how they align with our goals at StudySmarter.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Talk about how you've developed training programmes or fostered a culture of improvement in previous roles. We love seeing candidates who can inspire and motivate others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Legislation
Make sure you brush up on Council Tax and Business Rates (NNDR) legislation before the interview. Being able to discuss specific laws and how they apply to the role will show that you're not just familiar with the basics, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you developed training programmes or fostered a culture of improvement. This will demonstrate your ability to manage and motivate a team effectively.
✨Be Data-Driven
Since the role involves monitoring performance and developing KPIs, come prepared with examples of how you've used data to drive decisions in previous roles. Discuss any analytical tools or methods you’ve employed to improve service delivery.
✨Engage with Stakeholders
Think about your experience in building relationships with internal departments and external organisations. Be ready to share specific instances where you managed Service Level Agreements or represented your organisation at meetings, highlighting your communication skills.