Repairs support officer – EK

Repairs Support Officer

Department: Housing Repairs
Job Type: Temporary Contract

About the Role

We are currently seeking a proactive and organised Repairs Support Officer to join the Housing Repairs Service. The successful candidate will provide essential administrative and monitoring support, ensuring that repairs are tracked through to completion and that work relating to Awaab’s Law is completed within the required timescales.

This is an excellent opportunity for someone with strong administrative, organisational and customer service skills who can work effectively in a busy environment and help deliver a responsive housing repairs service.

Key Responsibilities

• Monitor and track housing repairs from initial instruction through to completion.
• Use internal ICT systems to monitor operative diaries and follow up outstanding work.
• Track repair progress and ensure work is completed within the required statutory timescales.
• Produce reports on repair completions, performance and targets.
• Contact tenants to establish progress, confirm completion and keep them informed throughout the repair process.
• Prepare and issue letters to support compliance with Awaab’s Law requirements.
• Answer telephone calls and respond to customer enquiries professionally.
• Raise repair requests and update records accurately.
• Liaise with tenants, operatives and colleagues to resolve queries and progress outstanding repairs.
• Provide general administrative support to the wider Housing Repairs Service as required.

Essential Skills and Experience

• Previous experience in an administrative or customer service role.
• Strong organisational skills and the ability to monitor multiple tasks and deadlines.
• Good IT skills, including the ability to use computer systems to update records and track progress.
• Excellent communication and telephone manner.
• Strong attention to detail and the ability to maintain accurate records.
• Ability to work independently and as part of a team.
• A customer-focused approach, with the ability to handle enquiries professionally and sensitively.

Desirable Experience

• Experience working within a local authority, housing association or property maintenance environment.
• Previous experience in housing repairs administration, repairs scheduling or maintenance coordination.
• Knowledge of Awaab’s Law and housing disrepair compliance requirements.
• Experience producing performance reports and monitoring work against targets.

The Ideal Candidate

The ideal candidate will be highly organised, proactive and detail-oriented, with the ability to follow up outstanding repairs, communicate effectively with tenants and ensure deadlines are met. They will be comfortable using ICT systems, managing competing priorities and providing reliable administrative support in a busy housing repairs environment.

If you have strong administrative and customer service skills and is looking to contribute to an efficient housing repairs service, we would love to hear from you.

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