At a Glance
- Tasks: Manage rent collection and support tenants in social housing.
- Company: Bromsgrove District and Redditch Borough Council, committed to community welfare.
- Benefits: Competitive pay, flexible work pattern, and professional development opportunities.
- Other info: Dynamic role with opportunities for growth and partnership working.
- Why this job: Make a real difference in people's lives while developing your career in social housing.
- Qualifications: Experience in social housing and strong communication skills required.
The predicted salary is between 20 - 20 £ per hour.
- Client: Bromsgrove District and Redditch Borough Council
- PAYE Pay Rate: £20.00 per hour
- Work Pattern: 3 days on-site, 2 working remote – (9am till 5:30pm)
- Main Purpose of the Role
Manage rent collection and arrears for a portfolio of social housing properties, helping tenants sustain their tenancies while maximising rental income and following housing legislation and Council policies.
- Typical Day
- Manage rent accounts and follow up rent arrears.
- Contact tenants by phone, letter and through home visits .
- Provide advice on benefits, rent payments and tenancy sustainment.
- Agree payment arrangements and make referrals to support services.
- Prepare cases, reports and paperwork for court proceedings .
- Attend court and represent the Council on possession cases.
- Work closely with Housing, Housing Benefits, DWP, CAB and other agencies.
- Maintain accurate case records and meet performance targets.
- Deal with customer enquiries and complaints professionally.
- Key Skills & Responsibilities
- Rent arrears and income recovery/debt collection experience.
- Knowledge of housing and welfare benefits.
- Experience with social housing and tenancy sustainment .
- Strong case management and accurate record keeping.
- Understanding of legal processes for rent recovery and possession.
- Excellent communication and customer service skills.
- Ability to deal calmly with difficult or vulnerable customers.
- Partnership working with internal and external agencies.
- Ability to manage targets, workloads and deadlines.
Essential Qualifications & Requirements
Level 2 qualification relevant to the role.
- At least
2 years’ experience in social housing or a relevant customer-facing service.
- At least
3 years’ experience in housing income collection/recovery .
- Strong knowledge of welfare benefits and benefit reforms .
- Experience of rent arrears and debt recovery processes .
- Knowledge of housing legislation and court procedures.
- Experience representing landlords in civil/possession proceedings .
- Willing to work towards a
Level 3 Housing Management/Social Housing qualification .
- Appropriate personal transport for an agile role.
- #J-18808-Ljbffr
RQ1754623 – Rent Officer in Redditch employer: Carrington Blake Recruitment
As a leading employer in Harrow, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises employee development and engagement. Our commitment to professional growth is evident through tailored training programmes and leadership opportunities, ensuring that every team member can thrive while contributing to the Council's strategic objectives. With a focus on diversity and community impact, we offer a unique chance to make a meaningful difference in the lives of residents while enjoying a supportive and dynamic workplace.
Contact Details:
Carrington Blake Recruitment Recruitment Team
