Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage rental income and support tenants to prevent homelessness.
- Company: Join a dedicated team within the Housing, Communities, Environment & Planning Directorate.
- Benefits: Enjoy flexible working, professional development, and a supportive work environment.
- Why this job: Make a real difference in your community by helping vulnerable tenants.
- Qualifications: Level 2 qualification and experience in social housing or customer service required.
- Other info: Opportunity for career growth and continuous improvement in a dynamic setting.
The predicted salary is between 36000 - 60000 £ per year.
Job Purpose
To manage rental income for a defined portfolio of properties within the Borough, delivering an effective income collection and arrears recovery service in line with legislation, Council policies, performance targets and customer care standards. The postholder will proactively prevent tenancy failure and homelessness through early intervention, income maximisation, partnership working and legal enforcement where necessary.
Key Responsibilities
- Income Collection & Arrears Management
Maximise rental income collection in line with agreed performance targets. Monitor rent accounts daily and take prompt action to prevent arrears escalation. Negotiate repayment arrangements and ensure adherence to agreements. Administer sub-accounts including court costs and introductory tenancies. Ensure all actions comply with pre-action protocols and Council policies. - Legal Enforcement
Prepare and serve statutory notices in accordance with housing legislation. Prepare accurate case files, witness statements and court documentation. Represent the Council in court for possession claims, variations, warrants and related proceedings. Liaise with legal services and attend evictions where required. - Tenancy Sustainment & Support
Promote early intervention to prevent homelessness. Identify vulnerable tenants and make referrals to appropriate internal and external support services. Provide advice on welfare benefits, Universal Credit and income maximisation. Attend new tenancy sign-ups to provide rent and payment guidance. Deliver rent surgeries and community-based income support sessions. - Partnership Working
Work collaboratively with Neighbourhood Officers, Housing Benefits, DWP, CAB, legal representatives and other agencies. Contribute to coordinated case management to ensure holistic tenant support. Support service development initiatives and continuous improvement projects. - Customer Service & Case Management
Conduct interviews and home visits in relation to rent arrears and tenancy matters. Manage a varied caseload effectively, maintaining accurate and auditable records. Handle complaints, appeals and enquiries professionally and in accordance with corporate standards. Maintain confidentiality and compliance with GDPR and safeguarding legislation. - Performance & Compliance
Monitor and report on performance indicators and arrears statistics. Ensure compliance with relevant Housing Acts, Localism Act, Local Government Act and Prevention of Social Housing Fraud Act. Identify risks to service delivery and escalate appropriately. Contribute to a culture of performance management and continuous improvement.
Person Specification
- Essential Qualifications & Experience
Minimum Level 2 qualification in a relevant subject. Working towards or willing to undertake Level 3 qualification in Housing or related field. Minimum 2 years’ experience in social housing or a relevant customer-facing service. Proven experience in rent arrears recovery and income collection. Experience preparing legal documentation and representing landlords in possession proceedings. Strong knowledge of welfare benefits and the impact of Welfare Reform. - Knowledge & Skills
Thorough understanding of housing legislation and court processes relating to rent recovery. Strong case management and record-keeping skills. Ability to negotiate effectively and manage difficult conversations. Experience working with vulnerable customers and safeguarding awareness. Ability to analyse performance data and meet targets. - Personal Attributes
Resilient and calm under pressure. Customer-focused with strong interpersonal skills. Methodical and detail-oriented. Confident decision-maker with sound judgement. Flexible and adaptable to service needs. - Working Requirements
Agile working across multiple locations within the Borough. Requirement to attend court hearings and conduct home visits. Access to personal transport. Commitment to equality, safeguarding, health and safety, and data protection standards.
Rent Officer – AR in Redditch employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Officer – AR in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience in rent arrears recovery and customer service aligns with their goals. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice your negotiation skills! Since the role involves dealing with tenants and managing repayments, being able to demonstrate your ability to handle difficult conversations will set you apart. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Rent Officer position!
We think you need these skills to ace Rent Officer – AR in Redditch
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Rent Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Relevant Experience: When detailing your work history, focus on your experience in income collection and arrears management. We want to see how you've successfully handled similar responsibilities in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Avoid jargon and ensure your writing is easy to read. We appreciate clarity as much as we value detail!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Legislation
Familiarise yourself with housing legislation and court processes related to rent recovery. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've effectively managed difficult conversations or supported vulnerable customers in the past. Highlighting your interpersonal skills will show that you're customer-focused, which is crucial for this position.
✨Demonstrate Your Negotiation Skills
Think of specific instances where you've successfully negotiated repayment arrangements or resolved disputes. Being able to articulate these experiences will illustrate your ability to handle challenging situations.
✨Prepare for Performance Questions
Be ready to discuss how you've monitored performance indicators and met targets in previous roles. Showing that you can analyse data and take action will align well with the expectations of the Rent Officer position.
