Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help prevent homelessness and provide housing solutions to those in need.
- Company: Redditch Borough Council, dedicated to community support and housing solutions.
- Benefits: Supportive team environment with learning opportunities and professional development.
- Why this job: Make a real impact in your community while tackling important social issues.
- Qualifications: Experience in housing or related advice services; strong understanding of housing legislation.
- Other info: Dynamic role with variety and responsibility, perfect for those passionate about helping others.
The predicted salary is between 36000 - 60000 £ per year.
Redditch Borough Council is looking for a motivated and experienced Homelessness & Housing Solutions Officer to join our Housing Service and play a key role in preventing and relieving homelessness across the Borough. This is a challenging and rewarding frontline role where you will make a real difference to people’s lives by delivering high-quality, legally compliant homelessness and housing advice services.
As a Homelessness & Housing Solutions Officer, you will manage a varied caseload of households who are homeless or threatened with homelessness. You will assess applications, make robust legal decisions, and work creatively with customers and partners to secure sustainable housing solutions. You will be responsible for ensuring the Council meets its statutory duties under housing and homelessness legislation, while delivering a customer-focused service that treats people with dignity, fairness, and respect.
Key responsibilities:- Provide professional, customer-centred homelessness and housing advice in line with current legislation and guidance.
- Manage a caseload of complex homelessness cases, carrying out detailed assessments and making legally sound decisions.
- Prevent and relieve homelessness through a range of housing options across different tenures.
- Arrange and manage temporary accommodation where the Council has a statutory duty, ensuring suitability and value for money.
- Prepare clear, accurate and legally robust reports, decision letters, and case records.
- Work closely with private landlords, housing providers, internal teams and external partners to secure housing solutions.
- Maintain accurate records and use IT systems effectively to support service delivery and performance reporting.
- Contribute to service improvement, risk management, and partnership working across the Housing Service.
We are looking for someone who:
- Has experience working in homelessness, housing options, or a related advice service.
- Has a strong understanding of housing and homelessness legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017.
- Is confident managing complex casework and writing detailed reports and legal decisions.
- Can remain calm and resilient when dealing with challenging and emotive situations.
- Is highly organised, detail-focused, and able to prioritise a demanding workload.
- Is customer-focused, empathetic, and committed to achieving sustainable outcomes.
- Works well as part of a team and builds effective relationships with partners.
- A relevant qualification (or willingness to work towards one), such as a CIH Level 3, is desirable.
The opportunity to make a real impact in your community. A supportive team environment with opportunities for learning and development. A role that offers variety, responsibility, and professional challenge.
Homelessness & Housing Solutions Officer – AR in Redditch employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homelessness & Housing Solutions Officer – AR in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the housing and homelessness sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Redditch Borough Council and understanding their approach to homelessness solutions. We want you to show how your experience aligns with their values and mission during the interview.
✨Tip Number 3
Practice your case management skills! Think of real-life scenarios where you’ve successfully managed complex cases. Be ready to discuss these examples in detail, showcasing your problem-solving abilities and customer-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Homelessness & Housing Solutions Officer – AR in Redditch
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in homelessness and housing solutions. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and how they relate to the key responsibilities of the role. We appreciate a well-structured application that’s easy to read!
Show Your Passion: Let your enthusiasm for helping others shine through in your application. We’re looking for someone who genuinely cares about making a difference in people’s lives, so share any personal stories or motivations that drive you in this field.
Proofread Before Submitting: Before hitting that submit button, take a moment to proofread your application. Typos and errors can distract from your message, so we recommend reading it out loud or asking a friend to review it. A polished application shows attention to detail!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Legislation
Make sure you brush up on the Housing Act 1996 and the Homelessness Reduction Act 2017. Being able to discuss these laws confidently will show that you understand the legal framework you'll be working within, which is crucial for a role like this.
✨Showcase Your Case Management Skills
Prepare examples of complex cases you've managed in the past. Be ready to explain your thought process, the decisions you made, and how you achieved positive outcomes. This will demonstrate your ability to handle the varied caseload expected in this role.
✨Emphasise Your Customer Focus
This role is all about helping people, so be prepared to talk about your approach to customer service. Share stories that highlight your empathy, patience, and commitment to treating clients with dignity and respect, especially in challenging situations.
✨Teamwork and Partnerships Matter
Discuss your experience working collaboratively with other teams or external partners. Highlight any successful partnerships you've built and how they contributed to effective housing solutions. This will show that you're a team player who values collaboration.
