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- Tasks: Handle and investigate complaints related to SEND provision with care and professionalism.
- Company: Join a supportive team dedicated to improving educational services.
- Benefits: Earn £49.91 an hour, work remotely, and enjoy flexible hours.
- Why this job: Make a difference in the lives of students and families while working from home.
- Qualifications: Strong communication skills and a passion for advocacy in education.
- Other info: Opportunity to grow in a meaningful role until December 2025.
The predicted salary is between 80000 - 120000 £ per year.
- Remote
- Full time
- £49.91 an hour
Supplier submission deadline – 30 Sep 2025
Receiving and logging complaints related to SEND provision.
- Investigating complaints thoroughly and impartially, often liaising with schools, professionals, and service providers.
- Ensuring compliance with statutory guidance, such as the SEND Code of Practice
- Communicating outcomes clearly and sensitively to complainants.
Until the 31/12/25
This position is able to be worked from home
If you think this job role is for you, please send your CV to rebeccabentum@carringtonblakerecruitment.com
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OR13360 – Complaints Officer employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OR13360 – Complaints Officer
✨Tip Number 1
Network like a pro! Reach out to people in the education sector, especially those involved with SEND. A friendly chat can open doors and give you insights that might just land you that Complaints Officer role.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling and SEND regulations. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! In this role, you'll need to convey sensitive information clearly. Consider creating a portfolio of past experiences where you've successfully managed complaints or resolved conflicts.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace OR13360 – Complaints Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with complaints handling and SEND provision. We want to see how your skills match the role, so don’t be shy about showcasing relevant examples!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, especially when it comes to communicating outcomes. Use simple language to explain your experiences and how they relate to the job.
Show Your Investigative Skills: Since this role involves investigating complaints, include any relevant experience that demonstrates your ability to gather information and analyse situations impartially. We love seeing candidates who can think critically!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your SEND Code of Practice
Make sure you’re well-versed in the SEND Code of Practice. This will not only show your understanding of the statutory guidance but also demonstrate your commitment to compliance, which is crucial for a Complaints Officer.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific complaints or situations. Think of examples from your past experiences where you’ve resolved issues effectively, especially in sensitive contexts.
✨Practice Clear Communication
Since you'll be communicating outcomes to complainants, practice articulating complex information clearly and sensitively. You might want to role-play with a friend to get comfortable with this.
✨Research the Company Culture
Understanding the company’s values and culture can help you tailor your responses. Look into their approach to complaints and how they support SEND provision to align your answers with their ethos.
