At a Glance
- Tasks: Lead and manage housing services, oversee income recovery, and improve customer outcomes.
- Company: Join a dynamic local authority focused on housing management and community support.
- Benefits: Competitive pay, flexible work pattern, and opportunities for professional growth.
- Other info: Opportunity to work with a passionate team and drive meaningful change in the community.
- Why this job: Make a real difference in people's lives by tackling homelessness and improving housing services.
- Qualifications: Experience in housing management, income recovery, and strong leadership skills required.
The predicted salary is between 34.38 - 34.38 £ per hour.
Work Pattern
3 days in the office Initially 5 days depending on transferrable skills
PAYE Pay Rate
- £34.38 per hour
- Main Purpose
To lead and manage the Housing Management and Income Recovery Service, overseeing temporary accommodation, rental income collection, arrears recovery and customer services.
The role supports strategic and operational priorities, ensures statutory and policy compliance, drives service improvement and delivers value for money and positive outcomes for households in temporary accommodation.
- Typical Day
- Lead and manage the Housing Management and Income Recovery team.
- Oversee temporary accommodation allocation, management and performance.
- Monitor rent collection, arrears and income maximisation.
- Manage landlords, accommodation providers, contractors and commissioned services.
- Handle complex cases, complaints, Member enquiries, Ombudsman matters and legal challenges.
- Review performance, financial and operational data and prepare reports/business cases.
- Manage contracts, budgets and procurement activity.
- Lead staff supervision, performance management, recruitment and training.
- Work with internal and external partners to prevent and relieve homelessness.
- Support service improvement, policy development and implementation of new systems/processes.
- Deputise for the Head of Temporary Accommodation & Private Rented Sector when required.
- Key Skills & Responsibilities
- Housing management and temporary accommodation
- Income recovery, rent collection and arrears management
- Homelessness and housing legislation
- Contract and landlord management
- Performance management and service improvement
- Complex case and complaint management
- Legal/Ombudsman matters and judicial review
- Staff leadership and management
- Budget management and procurement
- Data analysis, MI and performance reporting
- Partnership and stakeholder management
- Policy development and organizational change
- Customer service, equality, diversity and inclusion
Essential Experience
Ideally, candidates should demonstrate
- Significant local authority housing/homelessness experience
- Management of temporary accommodation services
- Experience leading income recovery/rent arrears functions
- Staff and service management at a senior level
- Experience dealing with complex housing cases and complaints
- Knowledge of relevant housing legislation, statutory duties and Council procedures
- Experience managing contracts, providers and external partners
- Strong performance, financial and data-management skills
- Ability to deputise at Head of Service level and provide strategic leadership
- #J-18808-Ljbffr
OR115781 – Operations Manager, Housing Management & Income Recovery (Grade M) – Management employer: Carrington Blake Recruitment
Enfield Council is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With a hybrid working model, employees enjoy the flexibility of working from home while also benefiting from in-person teamwork at the office. The council provides opportunities for career advancement and development, making it an ideal place for those seeking meaningful and rewarding employment in the public sector.
Contact Details:
Carrington Blake Recruitment Recruitment Team
