OR105671 – HR Delivery Partner – Housing Professional Standards & Culture

Main purpose of Job: This is a hands‑on HR partnering role responsible for actively embedding professional standards, expected behaviours and workforce culture across Housing Services. The postholder plays a critical role in ensuring that people practices align with both organisational values and the requirements of the Regulator of Social Housing Competence and Conduct Standard. Working closely with housing managers and frontline teams, the role focuses on translating HR policies, standards and regulatory requirements into clear, practical expectations that are consistently applied in day‑to‑day practice. This includes supporting managers to address behaviour, capability and conduct issues, and reinforcing what good professionalism looks like in interactions with tenants. The role is firmly delivery‑focused, concentrating on implementation, embedding and assurance rather than setting corporate strategy. It supports improvement through practical HR interventions, including hands‑on advice, coaching, tools, learning activity and evidence‑based assurance work, with the aim of strengthening professionalism, accountability and tenant‑focused behaviours across Housing Services.

Key Accountabilities:

• Act as the day‑to‑day HR partner for Housing Services on issues relating to professional standards, behaviour and workforce practice.
• Enable housing managers to understand and apply people standards, including supervision, conduct, capability and performance discussions.
• Provide practical HR advice and input aligned to housing regulatory expectations.
• Support the implementation and application of the Social Housing Competence and Conduct Standard across Housing Services.
• Support consistent handling of behaviour and conduct issues in line with HR policy and professional standards.
• Deliver and support culture and behaviour improvement activity within Housing teams.
• Enable and reinforce appropriate management of poor behaviour, ensuring managers address issues early, confidently and consistently, and that clear expectations of conduct and behaviour are understood.
• Facilitate respectful, tenant‑focused behaviours through practical interventions, tools and guidance.
• Collaborate with HR colleagues (L&D, Culture) to deliver agreed learning, CPD and capability activity for Housing staff.
• Equip managers to address development needs relating to judgement, communication, empathy and professionalism, ensuring they have access to appropriate training, tools and HR guidance and improve practice.
• Develop reflective practice, shared learning and feedback within teams.
• Use data and insight from complaints, Ombudsman findings, audits and feedback to identify patterns, root causes and risks in people practice, and enable targeted improvements through HR tools, learning and guidance.
• Hold responsibility for workforce and culture assurance evidence, ensuring data is analysed to identify themes, trends and risks and used to support evidence‑led improvement in people practice.
• Enable Housing Services to demonstrate that improvements in professionalism and behaviour are evidenced in practice, through the provision of HR guidance, tools, insight and assurance support.

Experience:

• Practical HR experience supporting managers with people practice and behaviour issues.
• Embedding policies, standards or codes of conduct into day‑to‑day working practice.
• Working in a regulated or customer‑facing public service environment.
• Supporting culture or behavioural improvement activity at team or service level.

Skills and abilities:

• Strong interpersonal and influencing skills at manager level.
• Confidence to challenge behaviour and poor practice appropriately.
• Ability to translate policy and regulation into clear, practical guidance.
• Sound judgement and professionalism when dealing with sensitive issues.
• Knowledge and understanding of HR policies, employee relations and people practice.
• Workplace behaviour, professionalism and values‑based practice.
• Understanding of regulated service environments (housing desirable but not essential).

Qualifications:

• CIPD qualification or equivalent HR experience.
• Evidence of ongoing professional development.