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- Tasks: Lead a top-notch customer service team and engage with the community.
- Company: Local government service provider dedicated to enhancing community engagement.
- Benefits: Competitive salary, job stability, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in operational leadership within local government is essential.
- Other info: Join a supportive team focused on continuous improvement and community impact.
The predicted salary is between 36000 - 60000 £ per year.
A government service provider is seeking a Customer Services Operations Lead / Manager based at the Wood Green Library in London. This critical role involves leading a high-quality customer service operation and ensuring effective engagement with residents and businesses.
Ideal candidates will have substantial experience in operational leadership within local government, preferably managing high-demand environments. The position emphasizes performance management, workforce development, and continuous service improvement.
Omni-Channel Customer Services Leader (Local Government) employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Omni-Channel Customer Services Leader (Local Government)
✨Tip Number 1
Network like a pro! Reach out to folks in local government or customer service roles on LinkedIn. A friendly chat can open doors and give you insider info about the job.
✨Tip Number 2
Prepare for the interview by researching the specific challenges faced by local government services. Show us you understand the landscape and how you can lead a high-quality operation.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you've improved service delivery or developed your team. Real examples will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining our team.
We think you need these skills to ace Omni-Channel Customer Services Leader (Local Government)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of Customer Services Operations Lead. Highlight your operational leadership experience in local government and any achievements in performance management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background makes you the perfect fit for this role. Don’t forget to mention your experience in high-demand environments!
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership style and how you've successfully managed teams in the past. We want to see examples of how you've developed your workforce and improved service delivery.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Local Government Landscape
Familiarise yourself with the local government structure and services in your area. Understanding how customer service operates within this context will show your commitment and readiness to lead effectively.
✨Demonstrate Operational Leadership Experience
Prepare specific examples from your past roles where you successfully managed high-demand environments. Highlight your strategies for performance management and workforce development, as these are key aspects of the role.
✨Showcase Continuous Improvement Mindset
Be ready to discuss how you've implemented service improvements in previous positions. Share measurable outcomes that resulted from your initiatives to demonstrate your impact on customer satisfaction.
✨Engage with Real Scenarios
Think about potential challenges you might face in this role and prepare to discuss how you would address them. This could include handling difficult customer interactions or improving service delivery processes.
