We’re looking for an Operational Resource Planner to support the delivery of a comprehensive and efficient repairs service.
In this fast-paced role, you’ll coordinate and schedule daily workloads for trades colleagues and contractors, ensuring appointments are effectively managed and key performance indicators are achieved. You’ll play a vital part in maximising resources, maintaining accurate systems, resolving scheduling issues and delivering excellent customer service to tenants and stakeholders.
If you thrive under pressure, enjoy problem-solving and have a keen eye for detail, we’d love to hear from you.
Essential Criteria
- Proven experience coordinating and managing appointments/diaries for large teams in a fast-paced, pressurised environment
- Administration experience, including maintaining accurate records
- Experience working with computerised and manual office systems
- Experience communicating directly with members of the public
- Experience working to tight deadlines and performance targets
- Strong numeracy and literacy skills (verbal and written)
- Ability to work on your own initiative and as part of a team
- Excellent interpersonal and communication skills (face-to-face, telephone, email, meetings)
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to use IT systems to input, manage and analyse data
- NVQ Level 2 in Business Administration, Customer Service, ICT or relevant equivalent experience
- High levels of professionalism, integrity and commitment to equality and diversity
- Typical working hours for this role are 8am-4pm Monday-Friday, with an occasional late shift of 9.30am-5.30pm. – applicants must be available to do these hours.
Desirable Criteria
- Understanding of service delivery within a multicultural community
- Awareness of housing or repairs services
- Experience working in an environment focused on value for money
- Advanced organisational and prioritisation skills across manual and electronic diary systems
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RQ1772449(SJ) – Operational Resource Planner (Housing Services) in Nottingham employer: Carrington Blake Recruitment
Enfield Council is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With a hybrid working model, employees enjoy the flexibility of working from home while also benefiting from in-person teamwork at the office. The council provides opportunities for career advancement and development, making it an ideal place for those seeking meaningful and rewarding employment in the public sector.
Contact Details:
Carrington Blake Recruitment Recruitment Team
