At a Glance
- Tasks: Provide administrative support and exceptional customer service to bereaved families and partners.
- Company: Compassionate organisation dedicated to supporting families during difficult times.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Join a team that values compassion, teamwork, and continuous improvement.
- Why this job: Make a meaningful impact by helping families navigate their grief with empathy and professionalism.
- Qualifications: 5 GCSEs or equivalent, plus experience in customer service and administration.
The predicted salary is between 24000 - 28000 £ per year.
To provide efficient administrative and clerical support to the crematorium service, assisting the Team Leader in the effective day-to-day operation of the service. The postholder will deliver high standards of customer service, manage enquiries, process cremation-related administration, and support bereaved families, funeral professionals and partner organisations.
Key Responsibilities
- Customer Service & Communication: Act as a first point of contact for customers, funeral directors, officiants, suppliers and other stakeholders. Respond to enquiries in person, by telephone and in writing in a professional, sensitive and timely manner. Provide information and assistance relating to funerals, cremations, memorial services and associated enquiries. Support customers with empathy, professionalism and understanding, particularly when dealing with bereaved families.
- Administration & Operational Support: Carry out a wide range of administrative and clerical duties to support the effective operation of the crematorium. Process and maintain accurate records, documentation and data relating to cremations and associated services. Ensure paperwork, filing systems and records are completed accurately and maintained in accordance with procedures and regulatory requirements. Assist the Team Leader with general service administration and operational coordination.
- Financial Administration: Receive and process payments for crematorium services. Issue receipts and maintain accurate financial records. Ensure compliance with Council financial regulations, procedures and record-keeping requirements.
- Partnership & Relationship Management: Assist in developing and maintaining effective working relationships with crematorium partners, including funeral directors, officiants and suppliers. Work collaboratively with colleagues and external stakeholders to support efficient service delivery.
- General Duties: Follow organisational policies, procedures and service standards. Contribute positively to team working, continuous improvement and effective service delivery. Undertake other duties appropriate to the level and nature of the role as required for the successful operation of the crematorium.
Person Specification
- Essential Requirements
- Qualifications: Minimum of 5 GCSEs (Grade A–C) or equivalent qualification, NVQ Level 2, or relevant work experience.
- Knowledge & Experience: Minimum two years’ relevant experience involving direct customer and stakeholder interaction. Experience of administrative and clerical work within a professional environment. Understanding of confidentiality, accuracy and professional service standards.
- Skills & Abilities: Strong verbal and written communication skills. Ability to communicate effectively with customers, partners and colleagues. Strong organisational and workload management skills. Ability to work accurately and meet agreed deadlines and standards. Demonstrated understanding, sensitivity and compassion when dealing with bereaved individuals. Competent user of Windows-based software and standard office systems. Good literacy and numeracy skills.
- Desirable Requirements: Working towards, or willingness to obtain, the ICCM Crematorium Certificate. Willingness to undertake First Aid training.
Behaviours & Values
The postholder will be expected to:
- Support colleagues and contribute positively to team working.
- Build and maintain constructive working relationships.
- Use initiative and identify opportunities for service improvement.
- Communicate openly, honestly and professionally.
- Follow established procedures and provide feedback to improve processes where appropriate.
- Demonstrate self-awareness and adapt communication and working style as required.
Equality, Training & Development
Promote equality, diversity and inclusion in line with organisational policies. Undertake all mandatory training relevant to the role. Take responsibility for continuing professional development.
Business Support Officer – AR in Newport employer: Carrington Blake Recruitment
As a Business Support Officer at our crematorium service, you will be part of a compassionate and dedicated team that prioritises high standards of customer service and support for bereaved families. Our work culture fosters empathy and professionalism, providing you with opportunities for personal growth and development through ongoing training and collaboration with various stakeholders. Located in a supportive environment, we value your contributions and encourage continuous improvement, making this an excellent place to build a meaningful career.
Contact Details:
Carrington Blake Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer – AR in Newport
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the crematorium service and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with bereaved families and various stakeholders, think about how you can demonstrate empathy and professionalism during your interactions. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Prepare questions for your interview! Show that you're engaged by asking insightful questions about the role, team dynamics, and how they support their staff. This not only helps you understand the job better but also leaves a positive impression.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen on joining our team. Don't miss out on this opportunity!
We think you need these skills to ace Business Support Officer – AR in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Business Support Officer. We want to see how you can bring your unique touch to our team!
Showcase Your Customer Service Skills:Since this role involves a lot of interaction with bereaved families and other stakeholders, it’s crucial to demonstrate your empathy and professionalism in your written application. Share examples that show how you've handled sensitive situations in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your key points stand out. This will help us see your organisational skills right from the start!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you don’t miss any important information about the role!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description for the Business Support Officer role. Familiarise yourself with the key responsibilities, especially around customer service and administrative tasks. This will help you demonstrate how your skills and experiences align with what they’re looking for.
✨Show Empathy and Professionalism
Given the sensitive nature of the role, it’s crucial to convey empathy during your interview. Prepare examples of how you've handled difficult situations or supported individuals in challenging times. This will show that you can maintain professionalism while being compassionate, which is essential for this position.
✨Prepare for Common Questions
Anticipate questions related to customer service and administrative duties. Think about scenarios where you’ve successfully managed enquiries or maintained accurate records. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
