At a Glance
- Tasks: Deliver frontline housing management services and support residents in maintaining their tenancies.
- Company: Manchester City Council, dedicated to building strong communities.
- Benefits: Competitive salary, career development opportunities, and a chance to make a difference.
- Other info: Dynamic role with a mix of office work and community presence.
- Why this job: Be the go-to person for residents and help create safe, clean neighbourhoods.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 60000 - 70000 £ per year.
To deliver high-quality, frontline housing management services across a designated geographical patch, ensuring residents can maintain their tenancies and live in safe, clean, and well-managed neighbourhoods. The role supports strong communities through responsive tenancy management, estate oversight, and partnership working.
Key Responsibilities
- Act as the main point of contact for residents within a defined housing patch.
- Manage tenancy matters including new tenancy visits, routine tenancy checks, and support for vulnerable residents.
- Handle tenancy-related requests such as mutual exchanges and succession applications in line with statutory requirements.
- Monitor and improve estate conditions by identifying issues such as fly-tipping, environmental concerns, and communal area maintenance.
- Conduct regular estate walkabouts and engage with residents and stakeholders to address local issues.
- Respond to and manage reports of anti-social behaviour, escalating safeguarding concerns where appropriate.
- Work closely with internal teams (repairs, caretaking, rents, housing support, community safety) and external partners to resolve issues effectively.
- Ensure accurate recording of all contacts and casework on the housing management system.
- Support residents in accessing appropriate council services and external support agencies.
- Contribute to service improvement, neighbourhood initiatives, and positive community engagement.
Key Skills & Requirements
- Strong communication and interpersonal skills with a resident-focused approach.
- Ability to manage multiple cases and prioritise workload effectively.
- Sound judgement in problem-solving and decision-making, with appropriate escalation when required.
- Good understanding of housing management, tenancy issues, and estate-based working.
- Ability to work collaboratively with internal teams and external agencies.
- Full UK driving licence and access to a vehicle.
- Enhanced DBS clearance required.
Working Style
A visible and proactive presence in the community, combining office-based administration with regular on-site estate work to ensure neighbourhoods are safe, supported, and well maintained.
Housing Officer – AR in Manchester employer: Carrington Blake Recruitment
Manchester City Council is an exceptional employer, offering a supportive work culture that prioritises community engagement and employee development. As a Housing Officer, you will have the opportunity to make a meaningful impact in residents' lives while benefiting from comprehensive training and career progression within a dynamic local government environment. With a focus on collaboration and responsive service delivery, you'll be part of a dedicated team committed to creating safe and thriving neighbourhoods in Manchester.
Contact Details:
Carrington Blake Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer – AR in Manchester
✨Tip Number 1
Get to know the community! Spend some time walking around the neighbourhoods you’ll be working in. Chat with residents and local businesses to understand their needs and concerns. This will not only help you build rapport but also give you valuable insights for your role.
✨Tip Number 2
Show off your communication skills! When you get the chance, demonstrate how well you can connect with people. Whether it’s during an interview or a casual meet-up, being approachable and friendly goes a long way in housing management.
✨Tip Number 3
Be proactive about problem-solving. Think of examples from your past experiences where you’ve tackled issues head-on. Highlighting your ability to manage multiple cases and prioritise effectively will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in housing services. Plus, it’s a great way to stay updated on new opportunities that match your skills.
We think you need these skills to ace Housing Officer – AR in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Officer role. We want to see how you can contribute to maintaining safe and well-managed neighbourhoods!
Showcase Your Communication Skills:Since strong communication is key in this role, use your application to demonstrate your interpersonal skills. Share examples of how you've effectively engaged with residents or resolved issues in the past.
Highlight Relevant Experience:If you've got experience in housing management or working with vulnerable residents, make it shine! We love seeing how your background can help us support our communities better.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Patch
Before the interview, get familiar with the specific housing patch you'll be working in. Research the community, its needs, and any recent issues that have arisen. This will show your potential employer that you're proactive and genuinely interested in making a difference.
✨Showcase Your Communication Skills
As a Housing Officer, strong communication is key. Prepare examples of how you've effectively communicated with residents or resolved conflicts in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to manage multiple cases or resolve tenancy-related issues. Be ready to discuss your thought process and the steps you took to find solutions. This will highlight your judgement and decision-making skills.
✨Engage with Community Initiatives
Familiarise yourself with any community initiatives or partnerships that the council is involved in. Showing that you understand the importance of community engagement and are willing to contribute can set you apart from other candidates.
