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- Tasks: Coordinate housing repairs, manage requests, and ensure clear communication between all parties.
- Company: Join a supportive council team dedicated to improving housing services.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a small, dynamic team with a focus on continuous improvement.
- Why this job: Make a real difference in residents' lives while developing valuable skills.
- Qualifications: Experience in customer service, strong communication skills, and good IT proficiency.
The predicted salary is between 30000 - 40000 £ per year.
The Maintenance Support Officer is responsible for coordinating and supporting the housing repairs service. This includes managing incoming repair requests, ensuring they are directed to the correct teams or contractors, and providing clear communication between residents, contractors, surveyors, and internal departments. The role ensures repairs are progressed efficiently, accurately recorded, and compliant with council processes and statutory requirements.
Key Responsibilities
- Repairs Coordination & Inbox Management
- Monitor the housing repairs inbox and identify repair-related issues
- Log, prioritise, and redirect requests to the appropriate teams or contractors
- Ensure urgent issues are escalated appropriately
- Tenant & Customer Contact
- Contact tenants to discuss repair issues, arrange access, or schedule inspections
- Handle enquiries from tenants, leaseholders, and the call centre
- Manage difficult or sensitive conversations professionally
- Contractor Liaison (e.g. CARDO)
- Maintain regular communication with housing maintenance contractors
- Provide required information such as asbestos surveys or access details
- Respond to contractor queries and support resolution of site issues
- Administrative & System Processing
- Raise purchase orders using NEC and Business World systems
- Process and manage invoices linked to repairs work
- Maintain accurate records across housing systems
- Inspections & Technical Support
- Arrange property inspections with surveyors and residents
- Support the collation and submission of disrepair information for legal cases
- Submit out-of-hours repair reports to contractors
- General Responsibilities
- Work in line with council policies, statutory requirements, and service procedures
- Contribute to continuous improvement in repairs and housing service delivery
- Maintain professional communication across all channels (phone, email, systems)
- Support safeguarding, equality, health & safety, and council conduct standards
Person Requirements
- Essential
- Experience in housing, repairs, maintenance coordination, or similar customer service environment
- Strong communication skills (phone and email), including dealing with challenging conversations
- Good IT skills (Microsoft Office and case management systems)
- Ability to prioritise workload and manage multiple enquiries
- Experience working with residents, customers, or contractors
- Desirable
- Knowledge of housing repairs or maintenance processes
- Experience using NEC or Business World systems
- Understanding of housing disrepair processes or legal escalation cases
Working Style
- Mainly remote working with occasional office attendance
- Flexible approach required to ensure service coverage throughout the day
- Part of a small team supporting housing repairs operations
Maintenance Support Officer – AR employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Support Officer – AR
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and repairs sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky conversations! Brush up on your communication skills, especially for handling sensitive topics. Practising with a friend can help you feel more confident.
✨Tip Number 3
Stay organised! Use tools or apps to keep track of your applications and follow-ups. This will help you manage multiple enquiries and ensure nothing slips through the cracks.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles we have available, so don’t miss out!
We think you need these skills to ace Maintenance Support Officer – AR
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Maintenance Support Officer role. Highlight your experience in housing repairs and customer service, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of communication with tenants and contractors, give us examples of how you've handled challenging conversations in the past. We want to see that you can keep things professional and clear!
Be Organised: Demonstrate your ability to manage multiple enquiries and prioritise tasks. You could mention any tools or methods you use to stay organised, as this is key for coordinating repair requests efficiently.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Stuff
Make sure you brush up on housing repairs and maintenance processes. Familiarise yourself with the key responsibilities of the Maintenance Support Officer role, especially around coordinating repairs and managing communications. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Communication Skills
Since strong communication is essential for this role, practice how you would handle difficult conversations. Think of examples from your past experiences where you successfully managed tenant or contractor interactions. This will demonstrate your ability to maintain professionalism under pressure.
✨Get Tech-Savvy
Brush up on your IT skills, particularly with Microsoft Office and any case management systems you might have used. If you have experience with NEC or Business World systems, be ready to discuss it. Showing that you can navigate these tools will give you an edge in the interview.
✨Show Your Flexibility
Since the role involves mainly remote work with occasional office attendance, be prepared to discuss your approach to flexible working. Share examples of how you've successfully managed your time and workload in a similar environment, highlighting your adaptability and commitment to service coverage.