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- Tasks: Coordinate housing repairs and maintenance for over 5,000 homes.
- Company: Dynamic council housing service focused on community impact.
- Benefits: Full training, career development, and a supportive team environment.
- Other info: Fast-paced role with opportunities for growth in the housing sector.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Strong organisational and communication skills; customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a highly organised and customer-focused Maintenance Coordinator to support the delivery of housing repairs and maintenance services across our portfolio of over 5,000 council-owned homes. This is a varied and fast-paced role where you will play a key part in ensuring residents receive an efficient, high-quality repairs service. You will act as a central point of contact, working closely with residents, internal teams, and contractors to ensure repairs are accurately diagnosed, effectively scheduled, and completed in line with service standards.
Key Responsibilities
- Diagnose repair requests raised by residents and internal/external stakeholders through various channels
- Schedule and allocate repair jobs to appropriate trades, ensuring efficient use of resources and maximising productivity
- Manage repair cases from initial report through to completion, ensuring compliance with council policies and procedures
- Monitor open work orders, ensuring timely progress and closure once completed
- Maintain accurate records, including identifying and resolving duplicate or unnecessary orders
- Provide regular updates to residents, ensuring clear communication and excellent customer service
- Work collaboratively with colleagues across the Housing Service and wider Council
About You
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
- Excellent communication skills, both written and verbal
- A customer-focused approach with a passion for delivering high-quality service
- Ability to problem-solve and make informed decisions when diagnosing repair issues
- Comfortable using IT systems and telephony platforms
- Ability to work both independently and as part of a team
Desirable
- Experience within housing, property maintenance, or a repairs service environment
- Knowledge of housing maintenance processes (e.g. responsive repairs, voids, planned works)
What We Offer
- Full training and structured induction programme
- Opportunity to work in a collaborative and supportive team
- A role where you can make a real difference to residents’ lives
- Career development within a forward-thinking Housing Service
Maintenance Coordinator – AR employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Coordinator – AR
✨Tip Number 1
Network like a pro! Reach out to people in the housing and maintenance sectors. Attend local events or join online forums where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to maintenance coordination. Think about scenarios where you've successfully managed repairs or resolved issues. We want you to showcase your problem-solving skills and customer-focused approach!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to submit your application. Plus, it shows you’re genuinely interested in joining our team and making a difference in residents’ lives.
We think you need these skills to ace Maintenance Coordinator – AR
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing maintenance and customer service. We want to see how your skills match the role of Maintenance Coordinator, so don’t hold back on showcasing your relevant achievements!
Show Off Your Organisational Skills: Since this role is all about managing multiple priorities, give us examples of how you've successfully juggled tasks in a fast-paced environment. We love seeing candidates who can keep things running smoothly while maintaining high-quality service.
Communicate Clearly: Your written communication skills are key for this position. Make sure your application is clear, concise, and free of jargon. We appreciate straightforward language that gets to the point, just like we do with our residents!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Maintenance Coordinator. Understand the processes involved in housing repairs and maintenance, and be ready to discuss how you would diagnose repair requests and manage cases effectively.
✨Show Off Your Organisational Skills
Prepare examples that showcase your strong organisational skills. Think about times when you managed multiple priorities or worked under pressure, and be ready to explain how you kept everything on track while ensuring high-quality service.
✨Communicate Clearly
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Be prepared to demonstrate how you would keep residents updated and ensure clear communication with internal teams and contractors.
✨Problem-Solving Mindset
Think of specific scenarios where you had to solve problems or make informed decisions. Be ready to discuss how you approached these situations, particularly in a maintenance context, and what the outcomes were.