OR119845 – Domestic Abuse Support Worker – Housing in Maidstone

Work Pattern: 37 hours per week

PAYE Pay Rate: £20.00 per hour

Main Purpose of the Role

To provide compassionate, practical and person-centred support to vulnerable individuals and families who have experienced domestic abuse and/or stalking.

The role will focus on helping clients maintain their tenancy, stay safe, access appropriate support services and move towards independent living and a more stable future.

You will manage a caseload, create support and safety plans, assess individual needs and work closely with agencies such as the Police, Victim Support, Housing and Safeguarding teams.

Typical Day Overview

• Managing a caseload of vulnerable clients living in supported or temporary accommodation.
• Completing needs assessments, support plans and staying safe plans.
• Meeting clients face-to-face and providing practical and emotional support.
• Identifying risks and making appropriate referrals to specialist services.
• Working with Police, Victim Support, Housing, Safeguarding and other partner agencies.
• Supporting clients with housing, employment, education and safety.
• Helping prevent homelessness and support tenancy sustainment.
• Maintaining accurate and confidential case records.
• Responding to urgent or high-risk situations and following safeguarding procedures.
• Working flexibly, including evenings, weekends, bank holidays and an out-of-hours rota when required.

Key Skills & Responsibilities

• Domestic Abuse & Stalking Support – Experience supporting people affected by domestic abuse, stalking or other vulnerabilities.
• Case Management – Ability to manage a caseload and maintain accurate support plans, assessments and records.
• Safeguarding & Risk Management – Identifying risks and responding appropriately to high-risk or vulnerable individuals.
• Multi-Agency Working – Building effective relationships with Police, Victim Support, Housing, Safeguarding and other professionals.
• Tenancy Sustainment & Homelessness – Supporting people to maintain accommodation and prevent homelessness.
• Communication & Engagement – Able to communicate sensitively and effectively with vulnerable clients and adapt communication styles.
• Problem Solving – Identifying individual needs and finding appropriate solutions and referrals.
• Lone Working & Personal Safety – Following lone-working procedures when visiting clients and working in different accommodation settings.
• Customer Focus – Providing a compassionate, respectful and person-centred service.
• Record Keeping – Maintaining high-quality and confidential electronic and written case records.

Essential Requirements / Qualifications

• Experience working with vulnerable individuals or families.
• Experience of casework, support planning and needs assessments.
• Understanding of domestic abuse, stalking and safeguarding.
• Ability to identify complex needs and risks, including issues such as substance misuse, mental health, offending and anti-social behaviour.
• Experience working with multi-agency partners and external organisations.
• Strong communication, interpersonal and relationship-building skills.
• Ability to work under pressure, manage competing priorities and take appropriate action in high-risk situations.
• Ability to work independently and follow lone-working and safeguarding procedures.
• Good written and electronic record-keeping skills.
• Full driving licence and access to own transport for out-of-hours work is required.
• Flexibility to work evenings, weekends, bank holidays and an out-of-hours rota.
• Commitment to equality, safeguarding, health and safety and Council policies.