At a Glance
- Tasks: Manage former tenant rent arrears and engage with tenants through various communication methods.
- Company: Join Maidstone Borough Council's Housing Portfolio Team for a meaningful role.
- Benefits: Competitive PAYE salary, flexible hours, and a supportive work environment.
- Other info: Opportunity to work independently and achieve targets in a dynamic team.
- Why this job: Make a real difference in income recovery while supporting effective tenancy management.
- Qualifications: Experience in rent arrears recovery and knowledge of Universal Credit and Housing Benefit.
The predicted salary is between 35000 - 40000 £ per year.
Housing Rent officer required Monday to Thursday 9 to 5, Friday 9 to 4.30, 37 hours a week on a temporary 6 month basis.
The Housing Portfolio Team is seeking to recruit a Housing Rent Officer to take responsibility for managing former tenant rent arrears. We are looking for an experienced Rent officer with a strong understanding of Universal Credit and Housing Benefit.
The successful candidate will proactively engage with former tenants through telephone calls, emails, text messages, and written correspondence to discuss outstanding arrears, agree repayment arrangements, and review benefit entitlement where appropriate. This role requires someone who is self-motivated, organised, and comfortable working independently. You will be responsible for managing your own workload and implementing effective recovery actions to reduce former tenant arrears in line with agreed targets and procedures.
Reporting to the Housing Finance Lead, you will be expected to maintain accurate records, monitor account activity, and demonstrate the actions taken to recover arrears in accordance with Maidstone Borough Council’s arrears recovery procedure.
Key Responsibilities:- Manage a caseload of former tenant rent arrears accounts.
- Contact former tenants by phone, email, text message, and letter to discuss outstanding balances.
- Negotiate and monitor repayment arrangements.
- Maintain accurate records of all recovery activity and customer contact.
- Work independently to achieve arrears reduction targets.
- Ensure all actions comply with MBC’s arrears recovery procedures and relevant legislation.
- Provide regular updates and performance information to the Housing Finance Lead.
- Experience in rent arrears recovery within a housing environment.
- Good working knowledge of Universal Credit and Housing Benefit.
- Strong negotiation and communication skills.
- Ability to manage a varied workload independently and prioritise effectively.
- Experience maintaining accurate records and producing performance information.
- Customer-focused approach with the ability to handle sensitive conversations professionally.
This is an excellent opportunity for a motivated and experienced Rent Officer to make a tangible impact on income recovery and support effective tenancy management.
OR103792 – Housing Rent Officer in Maidstone employer: Carrington Blake Recruitment
Maidstone Borough Council is an excellent employer, offering a supportive work culture that values employee contributions and fosters professional growth. As a Housing Rent Officer, you will benefit from a structured environment with clear targets, while also enjoying the flexibility of a temporary role that allows for meaningful engagement with the community. With opportunities for skill development and a focus on teamwork, this position is ideal for those looking to make a positive impact in housing management.
Contact Details:
Carrington Blake Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land OR103792 – Housing Rent Officer in Maidstone
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with former tenants, being clear and confident in your conversations is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed your workload effectively in the past. This will demonstrate that you can handle the responsibilities of the Housing Rent Officer role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace OR103792 – Housing Rent Officer in Maidstone
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in rent arrears recovery and your understanding of Universal Credit and Housing Benefit. We want to see how your skills match the role, so don’t hold back!
Show Off Your Communication Skills:Since this role involves a lot of communication with former tenants, be sure to showcase your strong negotiation and communication skills in your application. Use examples that demonstrate how you’ve handled sensitive conversations professionally.
Highlight Your Organisational Skills:We’re looking for someone who can manage their own workload effectively. In your application, mention any experience you have with maintaining accurate records and managing varied tasks independently. This will show us you’re up for the challenge!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of Universal Credit and Housing Benefit. Being able to discuss these topics confidently will show that you understand the key aspects of the role and can handle the responsibilities that come with it.
✨Showcase Your Communication Skills
Since you'll be engaging with former tenants through various channels, practice how you would approach sensitive conversations. Think about examples where you've successfully negotiated repayment arrangements or resolved disputes, as this will demonstrate your strong communication skills.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage your workload and prioritise tasks. You might want to share specific strategies or tools you use to keep track of accounts and ensure accurate record-keeping, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to rent arrears recovery. Think through how you would handle different scenarios, such as a tenant who is struggling to pay their arrears, and be ready to explain your thought process and actions.
