At a Glance
- Tasks: Provide essential admin support and handle customer enquiries for the Planning Service.
- Company: Join a dynamic local authority team in Crewe/Macclesfield.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Flexible working arrangements and opportunities for personal growth.
- Why this job: Make a difference in your community while building your career.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 24000 - 28000 £ per year.
To provide comprehensive administrative and business support to the Planning Service, ensuring efficient day-to-day operations. The role involves handling customer enquiries, supporting internal processes, maintaining accurate records, and assisting managers with performance monitoring and service delivery.
Key Responsibilities
- Administrative & Business Support
- Provide a full range of administrative support to the Planning Service, particularly within Development Management.
- Maintain and update records, databases, and service documentation.
- Support the efficient running of service processes and workflows.
- Customer Service & Enquiries
- Act as a first point of contact for planning-related enquiries via telephone, email, and face-to-face.
- Respond to queries from members of the public, developers, agents, elected members, and internal staff.
- Assess urgency and complexity of enquiries and take appropriate action or elevate where necessary.
- Ensure a professional, accurate, and customer-focused response at all times.
- Complaints & Correspondence
- Manage incoming complaints and correspondence for the service.
- Draft responses on behalf of managers where required.
- Support monitoring and reporting of complaints and service performance.
- Data, Reporting & Performance Support
- Collect and input performance data from internal systems.
- Assist managers with producing performance reports and management information.
- Support monitoring of key performance indicators (KPIs).
- Finance & Procurement Support
- Assist with purchasing goods and services for the team.
- Process invoices and support basic financial administration.
- Liaise with IT and other corporate services as required.
- Meetings & Administration
- Organise meetings, workshops, and service events.
- Take accurate minutes and record actions.
- Monitor and follow up on actions to ensure completion.
Key Skills & Knowledge
- Strong written and verbal communication skills.
- Good literacy, numeracy, and attention to detail.
- Competent in Microsoft Office (Word, Excel, Outlook).
- Ability to manage and prioritise workload effectively.
- Strong customer service skills.
- Ability to follow procedures and work within defined guidelines.
- Team working skills with a flexible and adaptable approach.
Desirable
- Experience within a local authority or public sector environment.
- Knowledge of planning, building control, or development management.
- Experience using databases or case management systems.
- Understanding of planning legislation or procedures.
Personal Qualities
- Professional, helpful, and customer-focused approach.
- Able to take ownership and responsibility for tasks.
- Positive attitude towards change and continuous improvement.
- High level of accuracy and organisational ability.
Additional Requirements
- Ability to communicate clearly in spoken English with a wide range of customers.
- Willingness to travel across Cheshire East as required.
- Flexible approach to working arrangements and tasks.
Business Support Officer – AR in Macclesfield employer: Carrington Blake Recruitment
As a Business Support Officer in Crewe/Macclesfield, you will thrive in a supportive and collaborative work environment that values your contributions to the Planning Service. The company offers excellent employee growth opportunities, a commitment to professional development, and a strong focus on customer service, ensuring that every team member feels valued and empowered. With a flexible approach to working arrangements and a positive culture of continuous improvement, this role is perfect for those seeking meaningful and rewarding employment in the public sector.
Contact Details:
Carrington Blake Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer – AR in Macclesfield
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Carrington Blake Recruitment, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Carrington Blake Recruitment and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Business Support Officer – AR in Macclesfield
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Carrington Blake Recruitment and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Carrington Blake Recruitment
✨Get to Know Public Sector Values
Before your interview with Carrington Blake Recruitment, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Carrington Blake Recruitment.
