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For Companies At a Glance
- Tasks: Engage with tenants and landlords to improve housing standards and provide essential advice.
- Company: Local authority focused on enhancing community living and housing quality.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives by ensuring safe and secure homes.
- Qualifications: Degree-level qualification or equivalent experience in housing or tenant engagement.
- Other info: Dynamic role with opportunities for community engagement and policy development.
The predicted salary is between 36000 - 60000 £ per year.
The Tenant and Landlord Engagement Officer plays a key role in improving housing standards within the private rented sector by acting as a central point of contact for tenants, landlords, and key stakeholders. The postholder will provide advice, lead engagement activities, support property licensing initiatives, and promote compliance with housing legislation, helping to ensure private renters have access to safe, secure, and well-managed homes.
Key Responsibilities
- Lead the delivery of a landlord and tenant advisory service, providing clear, accurate, and timely guidance on rights, responsibilities, and relevant housing legislation.
- Act as a key liaison between tenants, landlords, managing agents, internal council services, and external partners.
- Organise and deliver landlord forums, drop-in sessions, briefings, and stakeholder meetings relating to private rented housing.
- Design and implement engagement initiatives to improve understanding of landlord obligations, tenant rights, and property licensing requirements.
- Develop and deliver awareness campaigns relating to property licensing, housing standards, and enforcement activity.
- Manage and maintain digital content for private rented housing webpages, ensuring information is accessible, accurate, and up to date.
- Lead consultation and research activities to gather feedback from stakeholders and inform service improvement and policy development.
- Support the delivery and performance monitoring of the council’s property licensing schemes, including statutory consultation and reporting.
- Maintain accurate records of engagement activity, advice provided, referrals, and casework in line with data protection requirements.
- Contribute to the development and review of policies, procedures, and operational guidance affecting the private rented sector.
- Work collaboratively with colleagues across services to support enforcement activity and tenancy sustainment.
- Undertake additional duties consistent with the grade and responsibilities of the role.
Compliance and Governance
- Ensure compliance with relevant legislation, council policies, GDPR, Health and Safety requirements, and codes of conduct.
- Identify risks and issues within the private rented sector and escalate concerns appropriately.
Knowledge, Skills and Experience
Essential
- Degree-level qualification or equivalent professional experience in housing, environmental health, or landlord and tenant engagement.
- Experience providing advice to landlords and tenants on housing rights, responsibilities, and legal requirements.
- Working knowledge of relevant housing legislation, including the Housing Acts, Protection from Eviction Act, and Renters’ Rights legislation.
- Experience planning and delivering stakeholder engagement events, forums, or briefing sessions.
- Strong written and verbal communication skills, with the ability to explain complex information clearly.
- Experience contributing to projects, managing competing priorities, and meeting deadlines.
- Ability to work effectively both independently and as part of a team in a front-facing service.
- Experience maintaining accurate records, casework notes, and performance data.
- Competent IT skills, including Microsoft Office and case management systems.
- Proactive approach to problem-solving and service improvement.
Desirable
- Experience in community engagement, communications, advocacy, or campaign delivery.
- Experience working within a local authority or regulatory housing environment.
This role requires attendance at external and evening meetings as required. A Basic DBS check is required.
Tenant and Landlord Engagement Officer – AR in London employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant and Landlord Engagement Officer – AR in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, forums, or even casual meet-ups. The more you engage, the better your chances of landing that Tenant and Landlord Engagement Officer role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your knowledge about housing legislation and tenant rights. This will not only demonstrate your skills but also show your passion for improving housing standards.
✨Tip Number 3
Be proactive in following up! After any interviews or networking events, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills effectively. Let’s make sure you stand out as the perfect candidate for the job!
We think you need these skills to ace Tenant and Landlord Engagement Officer – AR in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenant and Landlord Engagement Officer role. Highlight your experience in housing, environmental health, and any relevant legislation to show us you’re the perfect fit!
Show Off Your Communication Skills: Since this role involves a lot of liaising with tenants and landlords, it’s crucial to demonstrate your strong written and verbal communication skills. Use clear examples in your application to showcase how you've effectively communicated complex information in the past.
Highlight Your Engagement Experience: We want to see your experience in planning and delivering stakeholder engagement events. Share specific instances where you’ve organised forums or briefings, and how they contributed to improving understanding of housing rights and responsibilities.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Legislation
Make sure you brush up on relevant housing legislation, like the Housing Acts and Renters’ Rights. Being able to discuss these confidently will show that you’re well-prepared and knowledgeable about the role.
✨Engagement Experience Matters
Prepare examples of your experience in planning and delivering stakeholder engagement events. Think about specific challenges you faced and how you overcame them, as this will demonstrate your problem-solving skills.
✨Communication is Key
Practice explaining complex information clearly and concisely. You might be asked to break down legal jargon or housing rights, so being able to communicate effectively will set you apart from other candidates.
✨Show Your Proactive Side
Be ready to discuss how you've taken initiative in previous roles, especially in improving services or processes. This proactive approach is crucial for a Tenant and Landlord Engagement Officer, so highlight any relevant experiences.
