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- Tasks: Lead transformation programmes in the Contact Centre and enhance service delivery.
- Company: A leading recruitment firm focused on impactful organisational change.
- Benefits: Dynamic role with opportunities for professional growth and positive community impact.
- Why this job: Make a real difference in council services while leading significant change.
- Qualifications: Experience in change management and strong stakeholder engagement skills.
- Other info: Join a collaborative environment dedicated to improving resident experiences.
The predicted salary is between 36000 - 60000 £ per year.
A leading recruitment firm is seeking a Senior Programme Manager to lead complex transformation programmes across the Council's Contact Centre and related services. This role involves providing leadership and support during significant organisational changes, ensuring a resident-focused approach while improving service delivery.
The ideal candidate should have substantial experience in managing change, alongside strong stakeholder management capabilities. This position offers a dynamic opportunity to impact council services positively.
Strategic Transformation Lead: Contact Centre & SMART in London employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Transformation Lead: Contact Centre & SMART in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in contact centres or transformation roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its recent changes. Show them you understand their challenges and how you can help improve service delivery. We want to see you shine!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed change and engaged stakeholders in the past. This will help us see your experience in action.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Strategic Transformation Lead: Contact Centre & SMART in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Strategic Transformation Lead. Highlight your experience in managing change and stakeholder relationships, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leading transformation programmes and how you can improve service delivery for residents.
Showcase Relevant Experience: When detailing your past roles, focus on specific examples where you've successfully led complex transformations. We want to see how you've made a positive impact in similar situations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Transformation Strategies
Make sure you brush up on the latest trends and strategies in transformation management. Be ready to discuss how you've successfully led change initiatives in the past, especially in contact centres or similar environments.
✨Showcase Stakeholder Management Skills
Prepare examples that highlight your ability to manage diverse stakeholders effectively. Think about times when you navigated complex relationships and how you ensured everyone was on board during a transformation process.
✨Emphasise a Resident-Focused Approach
Since the role is centred around improving service delivery for residents, be prepared to share your insights on how to keep the end-user in mind during organisational changes. Discuss any previous experiences where you prioritised customer needs.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the council's vision for transformation. Inquire about their current challenges and how they envision the role contributing to their goals.
